Lead Phlebotomist - Pathology - (The Woodlands)

Overview

At Houston Methodist, the Lead Phlebotomist position functions as the lead person for Phlebotomists within Laboratory Services. In this capacity, this position performs lead job duties and/or regularly leads projects or performs specialized responsibilities as a regular part of normal job responsibilities and serves as the liaison between management, staff and physicians for routine matters, resolving questions and issues. The Lead Phlebotomist position serves to support staff in ensuring the delivery of exceptional patient care and adherence to standards of practice for optimal patient safety, quality outcomes, and customer service. Duties for this position may be varied and may include many of the following: organize work schedules, create work assignments, review timecards for accuracy, conduct quality assurance audits of staff performance, develop and implement quality improvement activities, train and mentor staff, provide feedback on staff performance and developmental needs, collect/analyze/report on data, prepare reports on performance and metrics, and other responsibilities of a similar nature and level. The Lead Phlebotomist position also functions at a Phlebotomist II level, performing phlebotomy and other specialized specimen collection procedures for patients.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVEDRefer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication and customer service skills, assisting in their development of such skills.

• Orients, guides and mentors team members, students and support staff, to help build confidence and competency in skills, knowledge and abilities. Assists in interviewing and hiring of new staff.

SERVICE ESSENTIAL FUNCTIONS

• Follows established procedure for collecting and processing biological specimens. Handles STAT samples expediently. Performs special collections/procedures as directed and according to competency and standard operating policies/procedures.

• Performs a variety of Laboratory Information System functions. Uses the patient information system to thoroughly and accurately register patients and/or order tests per the requisition as needed. Files requisitions, reports and other pathology materials appropriately.

• Independently handles resolution of complex problems and issues and notifies management of issue and resolution. Serves as liaison between team members, management and physicians, resolving routine matters.

• Monitors and adjusts activities to ensure optimum patient throughput and patient experience. Conducts leader rounding to ensure patient satisfaction goals are met.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs interactive patient ID. Identifies patient and labels specimen correctly 100% of the time using two patient identifiers. Accurately processes, organizes, order