Client Services Associate

Description

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are. 

KP is looking for a Client Services Associate to provide support to the overall Client Services Department.

Essential Duties and Responsibilities:

Client Services Support:

• Provide assistance to Client Services  Department, including various clerical functions, office duties, data entry or any other support activities as assigned.
• Assist in facilitating all phases of service requirements for the client’s product, including but not limited to: reviewing client specifications, creating work orders, preparing internal documents, creating customer samples and projecting milestones.
• Verbal and written communication with customers to answer questions and retrieve  data for such things as order information, tracking numbers, log-in &  password retrieval, shipping costs, etc.
• Filing,  scanning, and collecting mail return data from time to time 

This position may also perform any and/or all of the following duties:

• Job entry into KP Information Management System
• Accurately prepares prebills and  billing documents.
• Assist billing process to ensure customer billing requirements are met.
• Coordinate production of in-house accounts.

Back-up coverage to Front Desk Responsibilities (depends on KP location)

• Ensure the first contact with KP is pleasant, professional and helpful.
• Answer phones promptly and courteously, directing calls to the appropriate individual.
• Greet and assist visitors (assigns badges, manages security badges; calls appropriate employee to acknowledge visitor)
• Interfaces with courier service vendors. May coordinate delivery runs.

Other duties or projects as assigned or requested.

Requirements

• Associates degree from two-year College; plus one to two years related experience and/or training; or equivalent combination of education and experience. 
• Basic knowledge of Microsoft Office products including Word, Excel and Outlook.
• Experience with Microsoft Dynamics AX is desired.
• Good verbal, written and listening skills; ability to read, understand and follow SOP's, and supervisor's instructions.
• Coordinates own work with others and works collaboratively to meet needs of the department.
• Use  self-management skills to plan, organize and prioritize work activities to  use time efficiently.
• Interpersonal skills to get along with employees, respond positively to instructions and  procedures.
• Reviews all work carefully for completeness and accuracy.