Customer Success Manager

<p></p><p><strong>Tired of the 9-to-5 grind?</strong> Imagine a World without borders, where opportunities are endless. <strong>That's the future of work, and we're building it at </strong><a href="https://workmotion.com/careers/" rel="nofollow noreferrer noopener"><strong>WorkMotion</strong></a><strong>.</strong> Our all-in-one HR platform makes it easy to hire and manage global teams, ensuring compliance and streamlining processes. So whether you're a digital nomad or a remote-first company, we've got you covered.</p><p>Ready to join the future of work? <strong>Let's build something amazing together. As we value work-life balance, please only apply if you're based within 2 hours of the Central European Timezone.</strong></p><p>Our <strong>Customer Success team </strong>is looking for some <strong>energetic, highly organised, passionate individual</strong> to join us as a <strong>Customer Success Manager.</strong> In this role, you will be responsible to <strong>nurture and maintain the trust that clients place in WorkMotion, ensuring a seamless experience for employing abroad.</strong> You will a<strong>ct as Voice and Advocate for our Clients, gathering feedback, and collaborating with other WorkMotion teams to optimize the service experience, remove obstacles, and maximize value for our client.</strong></p><h3>What you will do as a Customer Success Manager…</h3><p> Owning and Driving Client’s Journey with WorkMotion:</p><ul> <li> <strong>Client Onboarding: </strong>Facilitate the adaptation of new clients, getting them up to speed with our employment solutions and setting them up for a successful working relationship with WorkMotion.</li> <li> <strong>Active Product Usage:</strong> Monitor your client portfolio's health, continuously realigning client needs with our business solutions, facilitating business changes that impact clients, and driving upsell campaigns.</li> <li> <strong>Client retention activist: </strong>Facilitate the exit process, ensuring a smooth transition while leaving the door open for future opportunities.</li> </ul><p></p><h3>What we are looking for…</h3><ul> <li>Minimum 2 years in Customer Success or 3 years in Customer Experience</li> <li>Language: English and German - excellent verbal and written communication abilities</li> <li>Energetic, Motivated: Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members</li> <li>Diligent Documentation: maintaining thorough and accurate records</li> <li>Customer-Centric Mindset: Every client matters!</li> <li>High Empathy: ability to understand and resonate with clients' feelings and perspectives.</li> <li>Time Management: capable of prioritizing tasks dynamically and efficiently to meet client needs</li> </ul><ul> <li>Team Collaboration: work effectively with cross-functional teams to enhance client satisfaction</li> <li>Negotiation and influencing skills</li> <li>Relationship Building: develop and maintain strong relationships with clients to enhance trust and satisfaction</li> </ul><p></p><p><strong>Desirable (but not required):</strong></p><ul> <li>System Knowledge: familiarity with CRM tools like Hubspot and Salesforce</li> <li>Experience in delivering product demonstrations and presentations.</li> </ul><p></p><h3>Our benefits and perks…</h3><ul> <li> <strong>Global, remote, and thriving: </strong> We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours.</li> <li> <strong>Your well-being is our priority:</strong> We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax.</li> <li> <strong>Get fit and stay active: </strong>Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidised gym memberships.</li> <li> <strong>Learn, grow, and develop: </strong>We believe in constant growth. With our Training &amp; Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge. </li> <li> <strong>Stay connected: </strong>Take part in exciting annual team meetups!</li> <li>D<strong>iversity is our superpower:</strong> We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace. </li> </ul><p><em>*Benefits vary depending on location due to local laws and regulations. </em></p><p><em>At WorkMotion, we’re proud to be an equal opportunity employer. If you need any accommodations during the recruitment process, just let our Recruitment Team on Jobs@WorkMotion.com. We’re here to support you every step of the way.</em></p>