Program Manager Business Source Center

Description

Under the direction of the Business Source Center Program Director, the Program Manager will support a growing Business Source Center team. The Program Manager’s primary responsibilities are to manage the day-to-day operations and facilities which involve implementing Los Angeles Business Source Center activity and contracts, interfacing with subcontractors, managing program content and initiatives, case management, and relationships in the community. Measures and documents the implementation status of any LABSC initiatives to ensure Program services and grant requirements are fulfilled. Responsible for assigning goals and benchmarks for each staff position and ensuring that all members of staff understand their responsibilities and have the training and material support they need.

The Program Manager organizes programs and activities and manages a team of Business Coaches in the day-to-day operations of the Business Source Center to ensure it meets its stated goals. The Program Manager will assign goals and benchmarks for each staff position and ensure that all members of staff understand their responsibilities and have the training and material support they need.

Regular interaction with their Program Director is expected to provide program updates and report on the program status. The Program Manager is responsible for serving a small caseload of clients to share the workload and to ensure that he/she understands how CRCD serves customers as he/she promotes the program and builds partnerships.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Collaborating with the Director and other members of the program team to implement and improve departmental needs
• Develop and implement workplans and support the implementation of policies and procedures to ensure successful program delivery and contract performance.
• Support and coordinate strategic priorities and goals established in CRCD’s 5-year strategic plan.
• Collaborate with the marketing and communications team to share our program success and strategic marketing
• Meeting quantitative program growth goals
• Ensuring goals are met including customer satisfaction, safety, quality, and team member performance.
• Supervise and support Business Counselors and Specialists with a diverse array of talents and responsibilities.
• Directs and monitors Center staffing, including candidate selection, training, career development, performance assessment, workload planning, recognition, salary actions and disciplinary actions.
• Manage a small caseload of Microenterprises and Small Businesses (less than 20)
• Train staff and interns to provide high-quality services and effective outreach
• Identify needs and lead the development of new tools and materials (ie. business plan template, flyer design, etc.)
• Work closely with CRCD’s Learning & Evaluation Team to monitor data integrity, track progress towards performance targets, and analyze data to inform program design and delivery.
• Promote a positive, collaborative work environment and culture of accountability.
• Ensure all clients paperwork and data collection is complete, timely, accurate, and current in agency records and electronic database.
• Ensure data entry and maintenance of program-required data systems are complete, timely, and accurate.
• Define, document, implement, and track program-specific policies, procedures, standards, and metrics
• Develop and plan strategically for future programmatic and service needs and community partnerships.
• Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.
• Ensure all clients served have completed the client registration process and track all client sessions with detailed notes of services provided and advice given.
• Maintain detailed tracking of economic impact for businesses served.
• Client needs may require some evening or weekend appointments in person or by phone or e-mail or travel from the BSC location to a client’s business location in the region.
• Be available to attend community outreach and engagement events outside of traditional work schedules.
• Participate in CRCD staff events, planning events and retreats as needed.
• Uphold CRCD’s Mission/Vision and 5 Year Strategic Plan.

Requirements

• Bachelor’s degree in a related field or 5 years of equivalent experience.
• 3-5 years of Business Services work experience
• Able to learn quickly and work effectively with a wide range of communities and with minimal supervision.
• Reliable, flexible team player who works well with minimal supervision, who has a good work ethic, and an ability to set and maintain personal boundaries.
• Demonstrated ability to work on multiple projects simultaneously and to meet deadlines.
• A high degree of personal an