APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Pennsylvania State University is seeking a candidate for an Administrative Assistant - Support for the Housing Assignment Office.

The Housing Assignment Office manages on-campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.

The successful candidate will be responsible for the following:

·       Answer telephone calls; greet and refer visitors

·       Manage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate information

·       Process and track housing accommodation requests, maintain approved accommodations database

·       Generate and process daily reports through various University systems, such as LionPATH, eLiving, iTwo, etc.

·       Create and maintain files, databases, and reports

·       Process payments through Point-of-Sale system

·       Respond to routine questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines

·       Contact different University departments and units to help assist student inquiries

·       Represent Housing at Admissions or Housing events

·       Serve on various committees; prepare agendas, take and compose minutes

·       Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing procedures