ServiceNow Security Operations Analyst - Senior - Consulting - Location OPEN

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.   The exceptional EY experience. It's yours to build.   EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Manager you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.  

 

The opportunity 

You'll lead a tight-knit team in a rapidly growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team, but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills – along with relationships that could define your career.  

 

Your key responsibilities 

We are seeking a highly skilled and experienced ServiceNow Security Operations (“SecOps”) Senior Analyst join our dynamic team. As a ServiceNow SecOps Senior Analyst, you will play a pivotal role in implementing and optimizing ServiceNow solutions for our clients. Your expertise in ServiceNow SecOps (Security Incident Response, Vulnerability Response, Threat Intelligence etc.) will be crucial in delivering high-quality services and solutions to our clients, ensuring their business processes are streamlined and optimized.  

 

Skills and attributes for success 

Consultation and Requirements Gathering:  

• Collaborate with EY’s Cyber, ServiceNow and client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration.  

• Conduct thorough analysis of client's existing processes and systems to identify opportunities for improvement and optimization.  

• Leverage tools, templates and enablers to plan for and initiate SecOps implementation efforts.  

• Capture the right details needed to enable SecOps capabilities such as security incident, vulnerability lifecycle processes definition, integrations needed to develop a reliable CMDB, integrations with other cybersecurity systems such as Qualys, Splunk, Nozomi, Armis, ForeScout, Wiz, Tanium and others to build end to end cyber operations workflow solutions using ServiceNow.  

  

ServiceNow Implementation and Configuration:  

• Assist in the design of the end to end solution architecture of configuring SecOps solutions such as Security Incident Response, Vulnerability Response, Threat Intelligence and related modules. 

• Work with EY’s Global Delivery Services team located offshore and guide them to configure SecOps modules effectively to optimize security operations workflows and related processes.  

• Work with EY’s Global Delivery Services team located offshore and guide them to configure integrations between ServiceNow and third-party systems, tools, and databases, utilizing REST and SOAP APIs. 

• Provide guidance to clients and offshore development teams on the deployment of MID servers.   

• Assist with Defining data management strategies, including data import/export, transformation, and cleansing, to maintain data integrity and consistency within the ServiceNow platform.  

• Experience in importing and normalizing data into the ServiceNow CMDB (Configuration Management Database) to ensure accurate configuration items (CI) details are being used in SecOps