Case Manager - Intensive Services

The Case Manager works as a part of a Multi-Disciplinary team providing community resources, behavioral interventions, and advocacy for children, youth and their family/caregivers who support them.  As an integral member of the team, the Case Manager also shares responsibility for the wellness of the client by being on call for crisis with the Intensive Services Division.

The Case Manager assists in the development, implementation and monitoring of a service/treatment plan for each client that identifies the client’s personal, social, emotional, mental health, education, physical and/or linkage needs and goals.  Participates with treatment team members in the provision of services to clients, families and/or caregivers.  The Case Manager is an active participant in the teaming process and in the Child and Family Team meetings.  Case Managers must display tact and be skillful when interacting with external entities such and the Department of Children and Family Services (DCFS), Department of Probation, school personnel, etc. Case Managers will represent the organization at community events.

ESSENTIAL FUNCTIONS:

• Works together with therapist to conduct comprehensive needs assessments with children, youth, adults, and families to assist them in obtaining needed resources such as health insurance, housing, and low cost child care through referral and linkage.
• Provides individual and group rehabilitation services under Department of Mental Health contract or other agency funding.
• Meets agency’s productivity standards for client service hours.
• Completes and submits progress notes in a 24 hour timeframe utilizing the agency’s electronic health record system (EXYM) and collaborative documentation while serving clients; discusses and receives proof of insurance / Medi-Cal information in the field and submits to the QMET and/or IS Support Team.
• Provides guidance and assistance to parents/caretakers on managing child’s behaviors successfully.
• Provides guidance and assistance to parents/caretakers on managing familial stressors effectively and successfully.
• Assists family with identifying internal resources to assist with multiple stressors such as extended family members, grandparents.
• Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).
• Provides interagency and intra-agency consultation, communication, coordination and referrals.
• Identifies and communicates to therapist obstacles preventing families from connecting with program and/or referral services.
• Attends community meetings as requested.
• Represents the agency at community resource fairs.
• Follows up with families that drop out of treatment.
• Provides services in the communities, in homes, schools and other field-based settings.
• Participate in trainings and meetings as assigned.
• Other duties as assigned.

REQUIRED QUALIFICATIONS: Experience: One to two years’ experience providing case management services to low-income individuals in a community setting with at-risk population.

Education: