Enterprise Application Administrator Journey (webMethods Administrator)

Minimum Pay Rate: $107,856.00 

Maximum Pay Rate: $142,920.00 

Civil Service Status: Civil Service 

Apply by Date: 12/15/2023 

Posting Type: Open 

 

We are looking for an experienced and motivated individual with Software AG webMethods background to join our Enterprise Application Administration team working in a dynamic and fast-paced environment with the opportunity to learn new technologies and acquiring new skill sets. The Enterprise Application Administrator's primary role is the technical specialist and subject matter expert in the administration of SMUD's Enterprise Application Systems.
 
The incumbent will be responsible for the technical design, implementation, configuration, operation, and maintenance of the Enterprise Service Bus platform, and other enterprise applications as needed.

 

The ideal candidate is a person who is adaptable at managing concurrent assignments, of varying complexities, and who can effectively work both independently and being an integral contributor to the team.
 
This position requires the knowledge, skills, and ability to:

• Install/Upgrade, configure, and maintain the webMethods integration platform and related components to ensure optimal performance and stability.
• Monitor system health, diagnose issues, and perform necessary troubleshooting to proactively address and resolve potential problems related to webMethods products.
• Ensure compliance with security policies, standards, and procedures for webMethods products.
• Collaborate with developers to provide technical support during the deployment of webMethods integrations.
• Analyze webMethods system performance, identify bottlenecks, and implement performance enhancements to ensure efficient data flow and seamless operations.
• Utilize scripted language to develop and maintain automated solutions for enhancing webMethods system management and monitoring.
• Develop and maintain disaster recovery plans, ensure completion of periodic backups, and conduct regular testing to ensure data integrity and platform reliability.
• Create and maintain documentation for system architecture, configurations, processes, and procedures.
• Participate in on-call rotation for after-hours support as needed.

Purpose

To administer enterprise software applications to ensure a state-of-the-art, stable, accurate, and reliable enterprise computing environment that meets the needs of the organization.

Nature and Scope

This is the journey level (J) within the Enterprise Application Administrator classification series. Positions within this classification will demonstrate an ability to work on one's own with minimal oversight performing difficult and more complex work than the entry level (E). The journey level is distinguished from the senior level in that the latter requires a higher level of complexity, difficulty and level of tasks assigned, broader authority to make decisions, and advanced technical knowledge. Advancement to the senior level is done through a formal hiring process.

Duties and Responsibilities

• Provide 24/7 on-call and non-business-hour support for applications, as required.
• Provide primary support on at least one major enterprise application or SAP Basis administration.
• Provide secondary support for the other enterprise applications supported by the administrators group.
• Serve as key person in troubleshooting system problems, taking ownership of problems to resolution.
• Work with support analysts and technical staff to identify and resolve system issues, and coordinate and schedule system installations, upgrades, and patches.
• Coordinate and schedule system backups and restorations.
• Coordinate and schedule and perform operating system, application, database and client tools patching and maintenance, and support migration of changes. Ensure patches are fully tested in test environments before moving to production systems.
• Identify, evaluate and install application software patches.
• Configure systems / applications from a technical perspective.
• Ensures adherence to Service Level Agreements regarding application availability for applications with a large number of users.
• Perform system sizing estimates.
• Interface with software vendors for bug resolution, licensing issues, and system maintenance issues.
• Install new application software releases and version upgrades.
• Support, monitor, test, and troubleshoot hardware and software problems in support of applications.
• Plan, create, and maintain appropriate procedures, documentation, inventory assessments, and other procedures related to administration of software applications, system and network (connectivity) architecture, system and database backup poli