Customer Service Coordinator

Description

Job Title: Customer Service Coordinator

Department: Loading / Customer Service

Position Summary

Serves as a liaison between customers, production, and shipping. Responsible for managing customer pick-up (CPU) tickets, coordinating UPS/FRT shipments, and ensuring accurate communication regarding order status and delivery readiness.

Duties and Responsibilities

· Communicate with customers regarding order status, delays, and delivery scheduling

· Manage and track CPU tickets; coordinate with production on timelines

· Coordinate UPS and freight shipments, including labels, Bills of Lading (BOLs), and purchase orders

· Confirm delivery readiness with customers prior to shipment

· Generate daily CPU reports and maintain documentation

· Support shipping operations and coordinate with loaders for staged pick-ups

· Respond to customer calls and emails in a timely and professional manner

· Perform other duties as assigned

Required Skills and Abilities

· Excellent verbal and written communication skills

· Strong interpersonal skills with the ability to work effectively across all levels

· Ability to manage multiple tasks and prioritize effectively

· Strong organizational and problem-solving skills

Physical Requirements

Ability to sit, stand, and walk for extended periods. Ability to occasionally lift up to 75 pounds, with or without reasonable accommodation.

Preferred Qualifications

· Experience in customer service, logistics, or manufacturing

Equal Employment Opportunity Statement

Alliance Steel Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected c 

Requirements

Required Skills and Abilities

· Excellent verbal and written communication skills

· Strong interpersonal skills with the ability to work effectively across all levels

· Ability to manage multiple tasks and prioritize effectively

· Strong organizational and problem-solving skills

Physical Requirements

Ability to sit, stand, and walk for extended periods. Ability to occasionally lift up to 75 pounds, with or without reasonable accommodation.