Program Manager, Security Operations

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.  

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 
 
Integrity – Collaboration - Relationships – Excellence – Creativity - Results  

Join Us,

Concentric - "Your World Secured"

We are currently looking to hire a Program Manager, Security Operations, to join our Corporate team in Kirkland, WA! 

JOB DESCRIPTION

Manage complex security operations focused on delivering value to Concentric’s global clients as well as implementing internal programs designed to increase efficiency and deliver results. This position will be responsible for coordinating and deploying security resources to safeguard Concentric’s clients, as well as maintaining an active role in developing new business opportunities. The role will also be expected to find, vet, and train security resources capable of delivering security services that meet Concentric’s requirements. The Program Manager is expected to work directly with clients, internal and external stakeholders, and key business partners to deliver best-in-class security services.

RESPONSIBILITIES

• Provide in-person management and direct Executive Protection support of complex security operations or protective details.
• Provide direct billable consultative and/or security services as requested to clients globally
• Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements
• Act as the business representative in the Seattle area for client requests and business development efforts
• Security Operations staff Coordinator management
• Oversight and development of the GSOC operations and scheduling
• Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management
• Lead key internal team and organizational initiatives
• Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally 
• Maintain excellent rapport and open lines of communication regarding client needs,  requests for support, service issues, and deliverables 
• Ensure client deliverables are met across the full suite of security services 
• Proactively communicate with clients regarding identified risks to personnel, property, or reputation 
• Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy 
• Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets 
• Maintaina local Security License to provide armed and unarmed security work. 

 REQUIRED QUALIFICATIONS: 

• Bachelor's degree or equivalent industry experience
• At least 10 years of experience in the protective security industry, law enforcement, or similar government service. 
• Experience developing and delivering protective protocols and measures at the organizational level
• Experience working with contract staff and employees to provide comprehensive protective services
• Experience partnering with a cross-functional team to deliver protective services. 
• Exceptional communication and interpersonal skills
• Proven ability to transfer knowledge and insp