Sr Product Manager, Conversational Commerce

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

We are seeking a seasoned Senior Product Manager (Individual Contributor) with strong product sense and a proven track record of delivering high-impact digital experiences. This role will drive our generative AI conversational commerce initiatives, shaping the future of how customers engage with AI-powered ordering across drive-thru, mobile, web, kiosk, and POS.

The ideal candidate blends technical expertise and strategic thinking with a sharp intuition for both customer and crew needs. They navigate trade-offs between experience, speed, and operational efficiency with precision, leveraging a deep understanding of AI-driven commerce trends to drive innovation and deliver measurable business impact. You will define, build, and scale seamless, intuitive, and high-converting conversational ordering experiences that blend cutting-edge AI with business strategy.

Key Responsibilities:

• Product Strategy & Roadmap: Define and execute the strategy for AI-driven conversational commerce for your assigned area, ensuring an intuitive and engaging customer experience while delivering measurable business impact.
• Deep Product Sense & Customer-Centric Thinking: Develop a keen understanding of customer behaviors in digital ordering. You make data-informed yet intuitive decisions to optimize AI-driven interactions.
• Product Development: Lead the ideation, development, and launch of AI-powered ordering experiences, optimizing for speed, accuracy, and engagement.
•  Cross-Functional Collaboration: Partner with engineering, design, marketing, and operations to drive execution and adoption of AI commerce products.
•  User Experience & Optimization: Leverage data-driven insights, A/B testing, and user feedback to refine conversational flows and improve conversion rates.
• Performance & KPIs: Define and track key success metrics such as order accuracy, speed, user engagement, and revenue impact, ensuring data-driven decision-making.
• Market & Competitive Analysis: Stay ahead of conversational AI trends, competitive offerings, and emerging platforms to identify opportunities for innovation.
• Stakeholder Management: Engage with internal stakeholders and external partners to gather insights, build relationships, and drive adoption of conversational commerce solutions.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260 - $190,310 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Bachelor’s degree in business, Product, Engineering, or a related field. An MBA or equivalent is preferred.
• Minimum of 8 years of experience in product management, with a proven track record of successfully launching and managing digital products, ideally in AI-driven digital commerce, conversational AI, or voice interfaces.
• Have exceptional product sense—you instinctively