Senior Claims Operations Analyst

<p><strong>Role Purpose:</strong></p> <p>Do you have advanced Excel skills (including knowledge of pivot tables and v-lookups) and passionate about building on your existing analytical skills within one of the largest insurers in the world?</p> <p>If you are an analytically minded graduate with experience in an office environment with strong excel skills or bring experience in a similar Data Analyst role, then we would love to hear from you!</p> <p>Consumer Lines in Europe is largely complied of mobile phone insurance (MPI) distributed by mobile phone network operators (MNO’s). Chubb has a leading market position established through strong relationships with the region’s leading MNO’s, Personal Cyber and spectacle insurance. </p> <p>The successful implementation, on-going management and profitability of these programs has a heavy dependency on third party administrators (TPA’s), supply chain, logistics and salvage disposal partners who make up a significant component of Chubb’s service delivery. </p> <p>Strict adherence to policy, process and procedure is key in ensuring that all internal controls such as Sarbanes &amp; Oxley and external contractual expectations are met. As the insurer, CHUBB are responsible for the service delivery and therefore have a contractual and regulatory responsibility to ensure that the supplier is acting within the remit and authority it has been contractually appointed to perform. </p> <p>Analysis of supplier performance is also integral within the role which involves performance assessment using pre-defined SLA reports against contractual obligations. </p> <p>The role contributes significantly to the successful management of:- </p> <ul> <li>Premium growth – winning new/additional business</li> <li>Client retention – providing ‘best in class’ service</li> <li>Profitability – Supply chain and procurement management </li> <li>Regulatory compliance – Third party management to regulatory standards e.g. project SOAR/Pegasus</li> </ul> <p><strong>Key Responsibilities:</strong></p> <ol> <li><strong>Supplier Indemnity Bordereau Tracking, Validation and Payment Execution</strong> – Be accountable for the timely receipt of supplier bordereau’s and taking necessary chase actions where these are not received in the expected time line. Performing validation of received bordereau’s using pre-defined criteria, addressing and resolving any validation issues with the supplier and making the payment entries in to Chubb systems</li> <li><strong>Supplier Administration Fee Tracking, Validation and Payment Execution</strong> – Be accountable for the teams timely receipt of supplier bordereau’s and taking necessary chase actions where these are not received in the expected time line. Performing validation of received fee requests using pre-defined criteria, addressing and resolving any validation issues with the supplier and making the payment entries in to Chubb systems</li> <li><strong>Salvage Disposal Tracking, Validation and Invoicing – </strong>Be accountable for  the execution of SPL’s salvage disposal strategy which includes obtaining salvage reports from suppliers of devices that can be sold, engaging salvage buyers to bid on salvage handset stock and instructing the successful buyer to collect the salvage, producing invoices to the salvage buyer/tracking payment of the same and creating the necessary financial entries in Chubb systems</li> <li><strong>Excess &amp; refund reporting –</strong> Responsible for creating and maintaining the reporting which identifies excess issues for private and VIP customers</li> <li><strong>Document Storage</strong> – Ensuring that all relevant communication, financial transactions and documentation received and actioned is stored in accordance with all internal pre-defined requirements to ensure full compliance with Chubb Sarbanes and Oxley and GDPR policy, process and procedures</li> </ol> <p><strong>Key Requirements:</strong></p><ul><li>Advanced level(C1) in English </li><li>Other European languages (French, German, Italian, Dutch) are a strong plus</li><li>At least 1 years’ experience in a comparable role</li><li>Recognized Degree or equivalent academic qualification; or equivalent Insurance industry qualification</li><li>Experience working within a team environment </li><li>Strong Analytical and/or mathematical background/experience/qualifications</li><li>Strong MS Office (Excel, Word, Visio and PowerPoint) preferably intermediate level or above</li><li>Keen eye for detail – accuracy is key</li></ul> <p></p> Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expe