Senior Collaboration Systems Engineer

<p>Spektrum have a wide range of exciting opportunities in several global locations.</p> <p>We are always looking to add great new talent to our team and look forward to hearing from you.</p><p><span>Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.</span></p> <p><span><strong>Who we are supporting</strong><strong> </strong></span></p> <p><span>The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.</span></p> <p><span>The NCIA provides a wide range of services, including:</span></p> <ul> <li><span>Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.</span></li> <li><span>Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.</span></li> <li><span>Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.</span></li> <li><span>Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.</span></li> <li><span>Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.</span></li> </ul> <p><span>Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.</span></p> <p><span><strong>The program </strong></span></p> <p><span><strong>Assistance and Advisory Service (AAS)</strong></span></p> <p><span>The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.</span></p> <p><span>To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.</span></p> <p><strong>Role ID – C004197</strong></p> <p><strong>Role Duties and Responsibilities</strong></p> <p>Systems integration and build:</p> <ul> <li>Provides technical expertise to enable the configuration of system components and equipment for systems testing;</li> <li>Collaborates with technical teams to develop and agree system integration plans and report on progress;</li> <li>Defines complex/new integration builds;</li> <li>Ensures that integration test environments are correctly configured;</li> <li>Designs, performs and reports results of tests of the integration build;</li> <li>Identifies and documents system integration components for recording in the configuration management system; Recommends and implements improvements to processes and tools.</li> </ul> <p>Application support:</p> <ul> <li>Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures;</li> <li>Uses application management software and tools to investigate issues, collect performance statistics and create reports.</li> </ul> <p>Systems installation and removal:</p> <ul> <li>Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client;</li> <li>Uses standard procedures and diagnostic tools to test installations, correct problems, and document results;</li> <li>Records details of all components that have been installed and removed;</li> <li>Assists users and follows agreed procedures for further help or escalation;</li> <li>Contributes to the development of installation procedures and standards.</li> </ul> <p>Specific duties for this post:</p> <ul> <li>Responsible for systems providing the Collaboration Services, on-premise and on the Cloud (MS Exchange, MS Skype for Business, MS Teams, Exchange Online);</li> <li>Provide expeditious Level 2 and Level 3 support services (including technical support to s