Head of Capital & Lifecycle Projects

Head of Capital and Life cycle Projects

Norfolk and Norwich University Hospital

Posting Start Date:  January 2025

Salary - £65,000.00 - £75,000.00 depending on experience plus Serco benefits

 

Serco have an exciting opportunity for a Head of Projects to join the team at Norfolk and Norwich University Hospital in Norwich.

 

The key purpose of this role is to lead, manage and be accountable for Hard FM Project delivery within a demanding PFI hospital environment.  This will include the strategic development, improvement, and growth of Hard FM Project delivery.  The post holder is accountable for the safe and compliant delivery of Capital and Lifecycle projects, considering the financial plan and contract strategy. Liaison and development of effective relationships with the NHS and The Project Co (SPV) at all levels will be an integral element of the role, as will be the ability to deliver the services in line with the budgets whilst achieving the regulatory, contractual, legal and internal compliance standards through a motivated team.

 

This role will be part of the contract Senior Management Team and at times deputise for the Contract Director in respect of all Project and Estates matters within the contract in the absence of the Contract Director.

 

Main Accountabilities: 

 

Customer Focus:  

 

• Takes responsibility for building customer advocacy and loyalty with all stakeholders, including the Trust, SPV, members of the public, Senior Managers and colleagues by fostering a partnership approach to relationships.  
• Actively provides direction, accountability, engagement, and sustainability of service delivery to the team, encouraging team members to initiate change, take evaluated risks and overcome barriers to execution.
• Understands key business drivers, actively develops, and implements solutions to enhance the delivery of exceptional service and align operational strategies and priorities accordingly to balance customer and business needs.
• Applies the Serco Values in all customer interactions.
• Accountable for managing and the quality of formal responses to the SPV and Trust.  Ensure any commitments made are in the interest of and in-line with Serco Business Objectives.
• To be resilient, politically aware, innovative, and entrepreneurial, able to identify and manage the risk of new commercial opportunities.

 

Operational Excellence:

  

• Provide safe, high quality, compliant services to ensure operational excellence to the customer.
• Ensure appropriate corporate governance is in place to comply with health, safety, CDM and other legal requirements within the department, working within the Serco Management System (SMS).
• Supply technical knowledge (SME) and input across the contract and Serco as required.
• Analyse the business performance of the service(s), using the data to drive decision making and operational improvements. 
• Identify and implement effective change and transformation service improvements by guiding others and helping them adapt to improve overall business performance.
• Manage a variety of complex service risks and issues making autonomous decisions to find practical solutions.
• Maintain and implement CSOPS for the service area(s). 
• Undertake ‘on call’ manager responsibilities as part of a rota.