We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

We are looking for a passionate, hardworking Senior Staff Software Engineer  for our Customer Support Platform team. This team builds a variety of tools and services for our multiple customer support roles (including back-office and field support) to provide any assistance that our riders may seek. These tools anticipate and solve challenges in ways that humanize our technology, enhance the safety of our services, and deepen our relationships with users, even in the most unpredictable moments. We work closely with the multiple teams across the company to give our riders the best ride experience possible including the Autonomous Vehicles team, the Mobile App team and the In-Car experience teams.

What You’ll Do

• Work with teams across Cruise to build the best customer support experience for the Ride Hail, Delivery and any future Cruise product offerings.

• Considered the key technical leader of the area who guides current and future technology choices and influences product direction

• Have a deep understanding of the business and operational impact of different technology tradeoffs, and able to balance effectively and pivot if needed based on company’s need

• Enable others engineers on the team to be more effective through design and code that is easy to extend and contribute into. Sought after coach and mentor.

• Capable of influencing others and building consensus even over contentious technical debates

• Drive strong engineering practices and a high bar of quality for our product offerings

What You Must Have

• BS, MS, or higher degree, in CS/CE/EE, or equivalent industry experience

• 8+ years of experience in building impactful software products

• Strong programming skills and experience with both Front-end (React, Webpack, Babel) and Back-end(Golang, Python, Java or C++) technologies.

• Excellent communication, reasoning and consensus building skills

• Expertise in defining architectures that are scalable, efficient, fault-tolerant, and are easily extensible allowing for changes overtime without major disruptions.

• Ability to design across multiple systems. Ability to both dive deep into complex areas as well as a good breadth of understanding of systems outside of your domain.

• Ability to wear several hats shifting between coding, design, technical strategy, and mentorship combined with excellent judgment on when to switch contexts to meet the greatest need.

• Experience mentoring senior and junior engineers and leading cross-functional and cross-team projects.

• Passionate about self driving car technology and its impact on the world!

The salary range for this position is $194,200 - 285,500. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:
• Medical / dental / vision, AD+D and life insurance
• Subsidized mental health benefits
• One Medical membership
• Flexible Spending Account 
• Monthly wellness stipend
• 401(k) match 
• Paid time off: vacation, sick, public health emergency, jury duty, bereavement and company holidays. 
• Paid parental, family care and medical leave
• Family care benefits: fertility benefits, Dependent Care Flexible Spending Account (subsidized by Cruise).
• Non-remote employees: Pre-tax Commuter Benefit Plan, healthy meals and snacks 
• CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
• Through our partnerships with General Motors and Honda, we are t