Director of Engineering - Subscription Services

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

In this position...

• This pivotal role will be responsible for the end-to-end engineering delivery and quality of our SaaS product, ensuring it meets the highest standards of reliability, scalability, and performance.
• Beyond technical execution, you will be a key leader in defining and driving the future strategic direction of the product, anticipating market needs and technological advancements.
• A critical aspect of this role involves skillfully managing a complex and demanding stakeholder group, fostering strong collaborative relationships across Product, Sales, Finance, and Customer Success to ensure engineering efforts are consistently aligned with business objectives.

What you'll do...

• Strategic Leadership & Vision:
  • Define and champion the long-term technical vision and strategic roadmap for the Subscription Revenue & Billing Management platform, aligning it with overall company objectives and market opportunities.
  • Drive innovation within the product, identifying and implementing new technologies and methodologies that enhance functionality, user experience, and operational efficiency.
  • Anticipate future trends in subscription models, billing, and financial technology, guiding the team to build a resilient and adaptable platform.
• Engineering Delivery & Excellence:
  • Oversee the entire software development lifecycle (SDLC) for the Subscription Revenue & Billing Management solution, from ideation and design to deployment and maintenance.
  • Ensure the delivery of high-quality, scalable, and reliable software products on time and within budget, upholding rigorous engineering standards and best practices in coding, testing, and deployment.
  • Implement and continuously improve engineering processes, methodologies (e.g., Agile, Scrum), and tools to maximize team productivity and efficiency.
  • Ensure the platform's compliance with relevant security regulations and financial industry standards.
• Team Leadership & Development:
  • Lead, mentor, and inspire multiple engineering teams, fostering a culture of technical excellence, accountability, collaboration, and continuous learning.
  • Attract, hire, and retain top-tier engineering talent, building a high-performing and diverse team.
  • Provide guidance on career development, performance management, and conflict resolution for team members.
• Stakeholder Management & Collaboration:
• Act as a primary interface between engineering and key internal stakeholders, including Product Management, Sales, Finance, Legal, Customer Success, and Executive Leadership.
• Proactively manage complex and often demanding stakeholder expectations, translating technical complexities into clear business implications and vice versa.
• Collaborate closely with Product Management to define product requirements, prioritize features, and ensure alignment between technical capabilities and product vision.
• Tailor communication strategies to different stakeholder groups, ensuring transparency and fostering strong, trust-based relationships.
• Operational Excellence & Resource Management:
• Manage the engineering department's budget, resources, and allocation effectively to meet project timelines and objectives.
• Identify and mitigate technical and operational risks, ensuring business continuity and system stability.
• Oversee infrastructure management and ensure internal systems operate securely and effectively.

You'll have...

• Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.
• 10+ years of progressive experience in software engineering, with at least 5+ years in a leadership role (e.g., Senior Manager, Director) managing multiple teams and complex projects
• Proven experience leading engineering teams for a SaaS product, ideally within the financial technology, billing, or subscription management domain.
• Strong technical background with hands-on experience in modern software development practices, architectural patterns, and cloud platforms.
• Demonstrated success in driving engineering delivery, ensuring high-quality outcomes, and implementing robust q