Sr. RPA Engineer, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Job Description:

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

The opportunity:  

We are seeking a highly skilled and experienced Senior RPA Engineer to join our automation team. In this role, you will lead the design, development, and deployment of end-to-end automation solutions using Microsoft Power Automate. You will collaborate with cross-functional teams to identify automation opportunities, streamline business processes, and drive operational efficiency.

How you will contribute:  

• Design, develop, test, and deploy scalable RPA solutions using Power Automate (Cloud and Desktop flows).

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

• Lead automation projects from conception to deployment, ensuring best practices and governance are followed.

• Integrate Power Automate with Microsoft 365, SharePoint, Dynamics 365, Azure services, and third-party APIs.

• Monitor and maintain existing automations, troubleshoot issues, and implement enhancements.

• Mentor junior developers and contribute to the development of RPA standards and documentation.

• Stay current with Power Platform updates and industry trends to continuously improve automation capabilities.

• Accelerate digital transformation by identifying and automating high-impact business processes.

• Enhance operational efficiency by delivering reliable, scalable, and maintainable automation solutions.

• Promote a culture of automation by advocating for RPA best practices and mentoring team members.

• Drive innovation by leveraging advanced Power Platform capabilities such as AI Builder, Process Advisor, and Dataverse.

• Ensure compliance and governance by adhering to security, data privacy, and change management standards.

• Collaborate cross-functionally to align automation initiatives with strategic business goals.

• Assists in training initiatives by occasionally providing direction to peers and less experienced staff. May assign work to less experienced staff and review their work

• Supports existing applications, monitors systems performance and work based on the impact to the business.

• Uses troubleshooting skills to identify, research and propose solutions to problems and accommodate necessary changes or corrective action, as needed

• Recommends standards, procedures and process improvements appropriate across the organization.

• May present work to team members, clients and management

• Other duties as assigned.

What you will bring with you:  

  Required:

• 4+ years of experience in RPA development, with at least 2 years using Microsoft Power Automate or other RPA tools (e.g., UiPath, Blue Prism).

• Strong understanding of automation design principles, exception handling, and performance optimization.

• Proficiency in Power Platform components (Power Automate, Power Apps, Power BI).

• Experience with scripting languages (e.g., PowerShell, JavaScript) and REST APIs.

• Familiarity with Microsoft 365 ecosystem and services.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

Preferred:

• Experience with additional Power Automate-related tools and services, such as:

  • AI Builder

  • Process Advisor

  • Dataverse

  • Power Virtual Agents

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