Consumer Lending Sr. Operations Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
Accountable for a product initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Partners with Product(s) and Channel(s) teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for segment initiatives/ investments/ activities and performance. Accountable for decisions, including process changes, based on VOC feedback and customer analytics.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC, Safe Act/Loan Originators and FINRA.

Core Responsibilities:

This role is responsible for driving operational and regulatory execution within a Consumer Lending region across three broad themes: Performance Field Analysis and Execution, Operations Initiative and Deployment, Field Support and Feedback.

Support Region and Market Leadership in ensuring operational and regulatory performance. Serving as a Subject Matter Expert in all matters related to Operations and Compliance.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

• 3+ years of mortgage lending experience with specific focus on operations and compliance.
• 2+ Years experience presenting materials to an executive audience
• Demonstrated leadership influence across mid-level market leaders, with the ability to engage and impact senior executives.
• Willingness to maintain occasional in-market presence to connect with frontline associates, reinforcing operational expectations, guidelines, and organizational vision.
• Active participation as part of the regional leadership team, with responsibility for shaping direction and driving performance across the geography, specifically to operational, regulatory, and risk metrics.
• Proven ability to influence in a 360° capacity—across peers, executives, and field personnel—ensuring alignment and execution at all levels of the organization.
• Proven willingness and ability to adapt quickly to changing needs on the ground.
• Ability to communicate complex topics crisply
• Demonstrated ability to take ownership and deliver results.

Desired Qualifications:

• Strong Excel and PowerPoint Experience
• Bachelor’s Degree