Principal Solution Architect

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Principal Solutions Architect - Arena
Reports to: Senior Director, Solutions Delivery
Remote: Remote - USA
 

As a key member of the customer success team, the Solution Architect is responsible for ensuring that Arena’s application is implemented in a timely and professionally to the customer’s ultimate satisfaction. You will be working with new customers as well as driving adoption support and best-practices guidance for existing customers. The ideal candidate will be detail and process oriented and able to handle multiple projects concurrently.

Confidence is key to working independently to manage delivery of implementation services and be able to willingly assist other team members as needed. A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods is required.

Day-To-Day:

• Present Arena application to customers, demonstrate functional expertise, and offer pragmatic guidance, including pros and cons of various implementation options.

• Contribute to the ongoing effort of troubleshooting and solving data problems and process issues that relate to the efficient implementation of the application.

• Lead multiple, successful implementations of Arena, including project management, configuration and installation of software, data migration and customer training.

Preferred Skills and Knowledge:

• Analyze and map customers’ business requirements to meet implementation objectives.

• Develop and maintain a deep understanding of the functional architecture of the Arena PLM application, its modules, and its features.

• Work with other members of the customer success team to translate your deep understanding of the Arena PLM application and how customers’ use it most effectively into educational content for the Arena customer base.

Preferred Experience:

• Quality Management Systems (QMS)

• ECAD/MCAD/Product Data Management (PDM)

• Engineering Change Management (ECM)

• Document Management Systems (DMS)

• Demonstrated passion for people and serving the customer.

• Strong presentation skills, project planning and scoping experience.

• General knowledge of relational database and reporting application solutions.

• Demonstrated Microsoft Excel skills (MS Access a plus). Experience in implementing SaaS software solutions preferred.

Required Qualifications:

• BS or MS in Mechanical Engineering, Industrial Engineering, Production Operation, or another related field.

• Minimum 5 to 7 years of proven consulting and software solution implementation setting.

• A manufacturing background in High Tech, Medical Device or Consumer Packaged Goods

• Product Lifecycle Management (PLM) experience