Customer Interface Account Specialist Italy

 

Customer Interface Account Specialist Italy 

         

As a Customer Interface Account Specialist, you will be the owner of the service relationship with the assigned customer base and acting as a primary communication contact for accounts. You will be responsible for supporting and providing service to our customers. All the customers involved in the agricultural business, only vegetables business. (example: Plant raiser, dealer, distributor ect). Internal customers, like Sales and several internal stakeholders (Credit, Market specialist, Customer Marketing Manager, Pricing, Logistic, Customer Operations (as back office).

 

The Customer Interface Account Specialist, will act as a liaison, provide product/services information and resolve any problems that our customer might face with accuracy and efficiency.

The best CIAS needs to be excited to help customers. They’re patient, empathetic, and passionately communicative. CIAS can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is crucial for us and for CIAS it is important to listen to them and translated it in process and quality improvements. Problem-solving also comes naturally to CIAS. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. Overall purpose is put the customer at the center of everything we do. (Customer centricity, customer focus). Working in an international environment and with different colleagues, customers and stakeholders is making this job attractive.

 

YOUR TASKS AND RESPONSIBILITIES

• Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts and Sales Teams members -on both inbound and outbound requests - for all matters related to service, orders, and operational activities
• Cooperate with internal resources cross-functionally to solve customer problems and deliver solutions to accounts
• Quickly and accurately responds to all customer inquiries on orders, supply availability, and product information in adherence to defined lead times and expectations
• Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty
• Understands marketing and operational programs related to their customer base or region, and can accurately explain and answer questions related to customer eligibility and program details for customers
• Receives and creates customer sales orders and validation, delivery prioritization, invoice and other fiscal documents management
• Understands relevant KPIs and metrics for the role and department, maintains ongoing knowledge of current performance, and proactively strives to close performance gaps in partnership with Business Partner & Team Lead

Creating value to, on and beyond the farm by offering tailored solutions, that’s what we do. At Bayer Vegetable Seeds, we are dedicated to developing new vegetable seed varieties that growers around the world can cultivate. By combining our passion and in-depth knowledge, we strive for crop optimization and innovation for the benefit of farmers, consumers and our planet. From glasshouses to open fields, we join our forces with science and mother nature to advance health and nutrition. Do you want to join this team as well?

 

WHO YOU ARE

• Bachelor's Degree in Business or other related field
• 1- 2 years of relevant Customer Service/Planning/Logistic/Account management or Sales experience in teams
• Minimum of 2/5 years of experience in services linked with Supply Chain/Commercial /Administration/ Logistics / Customer Service or Operations
• Ability to work in a fast-paced environment, handle multiple tasks simultaneously and able to build relationships via phone
• Works with a sense of urgency and ensures data accuracy
• Experience with SAP and Salesforce is a plus;
• Proficiency in Italian and English is a must; knowledge of any additional European language is a plus.

WHAT BAYER OFFERS YOU

As a modern employer, we take care of our employees and hel