Manager, Quality

About the Role:

The Quality Manager is accountable for those activities which have a bearing on product integrity and reliability through specific policies and procedures consistent with the overall objective of delivering products of the highest possible quality.

Your Responsibilities:

• Reports on the performance of the Quality System to management for review and as a basis for improvement of the Quality System
• Interacts with supply base ensuring the quality of product and service meets or exceeds the requirements of Wabash
• Develops, directs, and supports the Quality Department associates including weld technicians
• Assists in the development of the Production Teams
• Participates in the development of work instructions
• Maintains customer contact
• Develops and maintains an internal auditing system
• Participates in the Customer Quality Systems Audits and the development of corrective action plans for deficient areas
• Investigates and reports on all customer complaints and concerns
• Tracks plant quality and warranty metrics and reports to plant management on a regular basis
• Manages and maintains quality databases and systems
• Defines and executes long-term quality system strategy
• Detailed warranty engagement including customer interaction & action plans to improve performance
• Drives continuous improvement within operations through real time process control and lean manufacturing techniques
• Provides vision and leads efforts on data collection to ensure shop floor process effectiveness
• Influences design to drive process capability
• Other duties as assigned

Let's Talk About Your Qualifications:

• Bachelor's degree in engineering, manufacturing, or related field.​
• Knowledge of production processes, quality control concepts, lean manufacturing and other techniques for maximizing the effective manufacture of goods
• Knowledge of business and management principles involved in strategic planning, allocation of resources and coordination of personnel
• Knowledge/understanding GMAW production welding process and
• methods
• Keeps up to date on professional/technical developments
• Develops an appropriate depth of expertise in technical areas
• Creates an environment where no one tolerates complacency
• Eliminates roadblocks, barriers, and inefficiencies
• Uses metrics and performance measures to track progress
• Redesigns systems and processes to increase effectiveness
• Quickly embraces new technology to increase capabilities
• Drives rigorous internal and external benchmarking of performance
• Communicates high performance standards
• 5 to 10 years related manufacturing experience -- automotive, heavy equipment, OEM manufacturers
• 5 years management or supervisory experience
• Management of ISO 9001:2008
• CQE, CQM certification desired

• CWI certification desired
• Meets commitments to internal and external customers
• Continually searches for ways to improve customer service
• Seeks and uses feedback from customers
• Focuses the organization on efforts that add significant value to customers
• Consistently drives for increased responsiveness to meeting and anticipating customer needs
• Delivers on commitments
• Shows consistency between words and actions
• Makes sound decisions in a timely manner and despite ambiguity
• Makes tough, unpopular decisions when necessary
• Considers the perspectives of others when making decisions
• Treats people fairly and with respect
• Values differences in experience and perspective in the organization's talent base
• Conveys trust in people's competence to do their jobs
• Fosters an environment with high morale in which individuals and teams are accountable for their own success
• Is a credible technical leader
• Supports t