Engagement Manager, Criminal Justice (Remote in US)

Company Description

Resultant is a modern consulting firm with a radically different approach to solving problems.

We don’t solve problems for our clients. We solve problems with them.

Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own. Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis as KSM Consulting in 2008, Resultant now employs more than 350 team members who operate from offices around the United States including Indianapolis, Fort Wayne and Odon, Indiana; Columbus, Ohio; Lansing, Michigan; Denver, Colorado; Dallas, Texas and Atlanta, Georgia.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

Job Description

As we continue our rapid growth and solve our clients’ toughest problems within the Criminal Justice sector, Resultant has an opportunity for an experienced and proven Engagement Manager to lead our projects with state and/or county criminal justice agencies, such as courts, corrections, juvenile justice, and public safety.  

As an Engagement Manager, you will leverage your criminal justice industry experience and expertise to identify market opportunities, build relationships, and guide clients through project implementation, solution delivery, and issue management by partnering with Resultant leadership, consultants, architects, and engineers.  

You will be asked to split time between market grown and delivery oversight. For market growth, you will be tasked with helping to identify how Resultant’s capabilities align with needs in the criminal justice market and driving the business development activities necessary to secure additional work at existing and new clients. For delivery oversight, you will be tasked with managing a portfolio of project engagements with agencies. As a technology consulting firm, it is extremely important that all Engagement Managers have experience on complex technology projects and understand the kinds of complexities that exist on system transitions, data management projects, and product services. Primarily, the Engagement Manager will serve as the central point of contact for their respective client(s) as both a trusted advisor for the client’s leadership team and point of escalation across a portfolio of projects.

Qualifications

Manage delivery on a given project or client-site including: 

• Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, human capital, and financial considerations.
• Act as a solution architect, seeking to understand their current technological landscape including relevant software, hardware, technical debt, risk aversion, velocity, and proclivity towards change.
• Partner with the client by bringing them relevant, useful suggestions around people, processes and technology that complement the work we are already doing (pursuant to existing scopes of work) to achieve intended outcomes.
• Participate meaningfully in our team’s technical solution process and feel confident in your ability to represent, in an ongoing way, those ideas to senior leaders. 
• Support Project Managers on all escalation points around resourcing, solution design and implementation, budget, timeline, and cost. 
• Mentor, coach, and train the project team towards a high-performing environment. 
• Bring solutions and ideas to the client or join them in ideating about new, exciting opportunities to innovate their business and services/products. 
• Provide confidential support to them on any challenging realities they face around people, processes, or technology, with the intent of helping them overcome these challenges through creative techniques. 
• Stay attuned to the context surrounding the client’s industry and market. 

Manage the internal portfolio finances including: 

• Leading monthly meetings with the Resultant Finance team around accounting updates, including the portfolio level roll up of projects, deliverables, and invoices. 
• Forecasting net new projects for the account, managing those ideas from inception through signed SOW, and ensuring all proper parties are collaborated with through that process. 

Perform Contract Management for the engagement including: 

• Ensuri