EPO (Education, Programming and Outreach) - Character Performer

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

July 26, 2024

Shift:

First Shift (United States of America)

Job Description Summary:

Performer/EPO Associate will represent World of Coca-Cola and will engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products, and history. This position reports to the EPO Department (Education, Programs and Outreach). They are responsible for entertaining guests during live shows, presentations, character meet-and-greets, and VIP Tours. The Performer/EPO Associate will provide exceptional guest service to over one million guests annually while enhancing brand image and supporting Company goals to consumers from around the world.

Hourly Pay Rate:  Starting at $13.50/hr – up to $15.90/hr

Position Type: Part-Time

Average Hours: 28 hours/week

This is a part time role working 28 hours a week.  Candidates must have open availability to work 2 weekdays (Monday – Thursday), weekends (Friday – Sunday) and holidays. Shifts will vary and be assigned between the hours of 8:30 am and 9:00 pm based on the business needs (could be as late as midnight when we host corporate events). 

Position Overview: 

The Performer/EPO Associate will represent World of Coca-Cola and will engage guests throughout the Attraction by sharing knowledge about The Coca-Cola Company, its products, and history. They are responsible for entertaining guests during live shows, presentations, character meet-and-greets, and VIP Tours. The Performer/EPO Associate will provide exceptional guest service to over one million guests annually while enhancing brand image and supporting Company goals to consumers from around the world. 

 

Primary Responsibilities/Accountabilities: 

• Provides exemplary guest service to all internal and external guests of World of Coca-Cola while performing the following activities: interacting with guests while in costume, performing in character roles during shows and presentations, speaking to large groups of guests at a time, providing access control, checking-in groups, pulsing guest traffic into theaters or galleries, restocking/replenishing stations and delivering supplies, assisting guests with special access, and assisting guests with wayfinding. 
• Acts as a Brand Ambassador by consistently modeling and upholding The Coca-Cola Company Core Values while driving brand awareness and encouraging lasting customer relationships. 
• Facilities VIP Tours and School Group Tours, using scripts and talking points as provided in the program guidelines. 
• Performs energetically in front of diverse audiences while following show choreography. 
• Uses awareness of guest social cues to determine appropriate levels of interaction. 

• Displays non-verbal communication skills to bring Coca-Cola Polar Bear to life. 
• Evacuates guests throughout the building in an emergency and assists those needing special assistance when appropriate. 
• Maintains specified uniform appearance standards for Front of House presentation. 
• Maintains a positive attitude and welcoming demeanor while in the presence of guests and ambassadors. 
• Monitors guests and surrounding areas for potential safety concerns or hazards and adheres to World of Coca-Cola safety procedures. 

• Works quickly as a team to help maintain the cleanliness of exhibits, galleries, and theaters. 
• Interacts with guests with differing abilities respectfully and appropriately, enforcing inclusion training provided by The Coca-Cola Company and World of Coca-Cola.<