CDSO Enrollment Counselor – Lead Nurture & Student Success

Job Posting Title:

CDSO Enrollment Counselor – Lead Nurture & Student Success

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Hiring Department:

Department of Computer Science

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Exempt

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Earliest Start Date:

Sep 01, 2025

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Position Duration:

Expected to Continue

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Location:

AUSTIN, TX

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Job Details:

General Notes

Computer and Data Science Online (CDSO) administers UT Austin’s nationally ranked, at-scale graduate portfolio: the Master of Computer Science (MSCS), Master of Artificial Intelligence (MSAI), Master of Data Science (MSDS) and a stackable four-course Graduate Certificate in AI/ML (CAIML). Together these affordable, high-quality programs enroll several thousand working-professional students each year and extend advanced technical education to a wide, varied audience. The Enrollment Counselor joins a tight, cross-functional CDSO administrative team dedicated to guiding every learner—from first inquiry through graduation—along a clear, supportive pathway to success.

Purpose

Serve as the primary relationship manager for prospective students. Use data-driven lead-nurture strategies, personalized advising, and coordinated hand-offs to academic staff to maximize qualified applications and admitted applicant yield across CDSO’s at-scale programs.

Responsibilities

• Engage prospective students by email, webinars, phone, SMS, and one-to-one appointments; qualify their goals, articulate program differentiators, and counsel them through application milestones.
• Develop and execute multi-touch communication plans in Salesforce and associated marketing-automation tools; monitor funnel health, adjust cadences, and surface insights to marketing and leadership teams.
• Collaborate with CDSO admissions, registrar, and student-success staff to ensure seamless transitions from inquiry to enrollment and matriculation.
• Provide data-informed recommendations that improve access, fairness, and persistence, drawing on best practices in adult and online learner success.
• Maintain expert knowledge of CDSO curricula, admissions policies, tuition and financing options; resolve routine questions and triage complex cases.
• Track daily activity in CRM, produce weekly funnel and retention reports, and present findings to stakeholders.
• Contribute to virtual orientations, live Q&A sessions, and occasional in-person recruiting or student events.
• Assist in setting, monitoring, and updating lead generation strategy in collaboration with internal and external marketing partners
• Represent CDSO professionally at conferences and partner engagements.
• Perform other related functions as assigned; this description may not encompass all duties.

Required Qualifications

Bachelor’s degree and five years of professional experience in higher-education recruitment, admissions, advising, sales, or comparable relationship-management role. Demonstrated success meeting performance targets; outstanding verbal, written, and interpersonal communication skills; experience with CRM systems (preferably Salesforce), marketing automation platforms, and basic data analysis; commitment to student-centered service. Relevant education and experience may be substituted as appropriate.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Master’s degree and two years of experience. Experience with at-scale or online graduate programs. Familiarity with UT Austin systems and policies. Spanish or another second-language proficiency. Knowledge of computer science or data-science disciplines.

Salary Range

$60,000+ depending on qualifications

Working Conditions

• Eligible for flexible scheduling and hybrid work

• Standard office conditions

• Repetitive keyboard use

• Occasional evening or weekend outreach during peak recruiting periods

• Ability to lift up to 20 lbs for event materials

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Applica