Senior Process Re-engineering Manager – Technology and AI-led Operating Model, Vice President

Drive the execution of business-led process re-engineering and operating model improvements supporting large-scale transformation initiatives, including digital, automation, and AI-enabled capabilities.

Translate strategic transformation priorities into actionable process and operating model changes across Falcon and the broader GDS portfolio, ensuring measurable improvements in operational efficiency, service delivery, and client outcomes.

Act as a key partner to Product Owners, Technology, and Business stakeholders to ensure process design, delivery, and adoption are aligned to business outcomes and scalable operating model evolution.

Deliver Transformation & Process Re-engineering Initiatives

• Lead planning,  execution of process re-engineering and operating model improvement initiatives within large-scale transformation programs

• Translate strategic objectives into detailed delivery plans leveraging Agentic AI, automation, data, and digital capabilities, ensuring clear milestones, deliverables, and success measures

• Identify inefficiencies, risks, and optimization opportunities across end-to-end processes

• Deliver measurable improvements in productivity, cost efficiency, and service quality

• Manage delivery risks, dependencies, and stakeholder expectations to ensure successful outcomes

Support Operating Model Design and Implementation

• Contribute to the design and implementation of target operating models, including processes, roles, responsibilities, and workflows

• Document and maintain current-state and future-state flows, including handoffs, controls, and human–technology interaction points

• Ensure alignment and consistency of process design across products, teams, functions, and delivery streams

• Support embedding of automation and AI capabilities into business processes from an operational perspective

Partner with Product Owners  and Stakeholders

• Collaborate with Product Owners to support identification and prioritization of high-value transformation and AI-enabled use cases, providing input on operating model implications, adoption requirements, and organizational readiness

• Assess initiatives through the lens of business value, operational impact, scalability and feasibility

• Work with cross-functional stakeholders (Business, Risk, Technology) to align on process changes and implementation approach

• Provide input on process implications, operating model alignment, and delivery considerations

• Support stakeholder alignment and ensure shared understanding of process changes and expected outcomes

Drive Adoption & Value Realization

• Support implementation of process and operating model changes within business teams

• Partner with stakeholders to ensure effective adoption and integration of new ways of working incl. AI-enabled capabilities into day-to-day operations

• Contribute to change management activities, including communication, training, and rollout support

• Track adoption and performance metrics, ensuring visibility of realized benefits and performance improvement opportunities

Develop Process Intelligence and Insights

• Support understanding of pod outputs in the context of end-to-end process flows, including control environments, risk points, and client outcomes

• Conduct end-to-end process assessments, including identification of inefficiencies, fragmentation, and improvement opportunities

• Perform quantitative and qualitative analysis (e.g., productivity, cost-benefit, performance metrics) to support decision-making

• Support the transition from fragmented, initiative-based views toward a more integrated, process-driven and AI-enabled operating model perspective

• Develop process documentation, scorecards, and KPIs to monitor performance and impact

• Support a structured, data-driven approach to process optimization and transformation delivery

Support Integration of Technology & Agentic AI into Business Processes

• Support definition and document current and future process states and the interaction between automation, AI-enabled capabilities, and human activities, as part of operating model initiatives

• Partner with business stakeholders to build shared understanding of process and operating model changes, supporting alignment and effective implementation

• Support embedding of automation and AI capabilities into operational processes

• Assess the impact of technology an