Facilities - Director of Facilities & Maintenance

Overview

WHO WE ARE: We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth. In fact, VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

 

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

 

PROGRAM AND LOCATION: VOA-NCNN, a Certified Great Place to Work, is recruiting for a full-time Director of Facilities & Maintenance position. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short-term disability insurance coverage.

 

Responsibilities

POSITION SUMMARY:

The Director of Facilities & Maintenance oversees all agency facilities, maintenance operations, vendor management, and capital improvement projects across Volunteers of America Northern California and Northern Nevada (VOA-NCNN). This position ensures properties are safe, compliant, efficient, and aligned with the organization’s mission and regulatory requirements. The Director coordinates program requirements with other operational areas and has overall responsibility for the supervision, development and motivation of staff.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

Strategic Oversight• Develop and execute a comprehensive facilities and maintenance strategy across all VOA-NCNN sites.• Ensure compliance with OSHA, ADA, CARF, and federal/state/local building codes.• Conduct agency-wide Property Condition Assessments (PCA) and Capital Needs Assessments (CNA) annually, prioritizing repairs and improvements.

 

Operations & Maintenance• Oversee daily maintenance operations, preventive maintenance scheduling, and emergency response.• Manage all vendor relationships for maintenance, custodial, landscaping, security, and construction-related contracts.• Coordinate inspections, repair work, and facility modifications; ensure timely and high-quality completion.

Capital Planning & Budgeting• Collaborate with the CFO to prepare and manage capital budgets, maintenance reserves, and long-term replacement planning.• Provide cost estimates and ROI analyses for major projects.• Ensure all maintenance and repair expenditures align with budget allocations and funding restrictions.• Develop and maintain an annual (5 year) Deferred Maintenance Schedule

 

Team Leadership• Supervise maintenance staff and coordinate training, work order prioritization, and performance reviews.• Maintain working relationships with program leadership.• Foster a service-oriented culture emphasizes safety, accountability, and responsiveness.

Compliance & Documentation• Maintain facility documentation, inspection reports, and warranty records.• Ensure proper documentation of all PCA/CNA assessments, service tickets, and contractor reports.• Oversee regulatory compliance requirements for all programs and properties.

 

Technology & Reporting• Utilize the Microsoft Teams Service Desk system for tracking maintenance tickets.• Develop KPI reports (response times, completion rates, capital forecasting) for leadership review.• Weekly status update to CFO and COO to maintain transparency of objectives, challenges, and deliverables during the week.• Ensure compliance with federal, state, and local regulations.

 

Qualifications

EQUIVALENT EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Facilities Management, Construction Management, or related field (preferred).• 5–10 years of experience managing multi-site facilities or maintenance operations, including 3+ years in a leadership role.• Demonstrated expertise in property condition and capital needs assessments.• Familiarity with property management software, Microsoft 365, and project management tools.• Strong organizational, communication, and