Principal Customer Experience Engineer

Are you a customer-obsessed, AI/ML engineering leader who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.  

As a Principal Customer Experience Engineer in Azure CXP Growth & Innovation, you will directly engage with Software companies & Start-ups to translate their business requirements into secure, scalable and reliable solutions using Microsoft Azure AI, ML & Data services. You'll work across a range of scenarios including cloud-native solutions, single-tenant solutions transforming into multi-tenant solutions, and solutions migrating to Azure from premises or competitive clouds. We are driven by the customer’s choice; you will be responsible to help and guide the customers to extract value from Microsoft Azure services, third party services, and open-source technologies. This opportunity will allow you to drive and influence customer experiences that unlock emerging opportunities and hyper growth for Microsoft Cloud to transform customers into fans. This position allows up to 100% work from home. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Engage with customers and partners to understand their business goals, technical requirements, pain points and help unblock them running their AI & ML workloads on Azure following best practices such as WAF. 

• Collaborate with teams across Azure and Microsoft to provide customer feedback, influence product roadmap and drive early adoption of products. 

• Lead and participate in code reviews, design reviews, and architecture discussions 

• Provide technical guidance and mentorship to other engineers in the team and across CXP 

• Stay abreast of the latest Azure technologies, trends, and best practices 

• Author and publish scale assets such as blog articles, open sourced samples, videos etc. 
• Interact with other Microsoft engineers to provide technical action plans and take ownership of escalations. Partner with various Azure engineering domain experts to scope and build modules, tools and proof of concepts.  
• Collaborate with the relevant product and business groups on how customers use the product.  Understands and identify gaps in customer scenarios and product limitations. Provides details to the product and business groups on customer product experience and usage. With minimal supervision, acts as a voice of customers (VOCs) to inform product and business groups on customer product experience and usage.
• Embody our Culture and Values.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experi