Field Tech Specialist

Req ID: 360283 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Specialist to join our team in Arlington (REMOTE), Virginia (US-VA), United States (US).

Job Summary: 

The Knowledge Based Articles Lead oversees Knowledge Base Articles (KBAs) within Business Relationship Management under the Service Delivery Line of business, using established approval processes to review, recommend, and implement changes that ensure articles provide current, accurate instructions for efficient issue resolution. With expertise in knowledge management processes and strong analytical and review skills, this role identifies gaps and proposes additions, removals, or updates to the repository, conducting annual accuracy reviews to maintain consistency. The KBA Lead recommends and implements updates to KBAs to support continuous improvement and proactive IT support. The KBA Lead has familiarity with ITSM tools and documentation standards to facilitate integration with self-service portals and workflows. By collaborating with stakeholders, the KBA Lead enhances customer experience, fosters collaboration, and aligns with performance requirements for reviewing, updating, and retiring KBAs to ensure continuity in issue resolution.   

 

Job Duties:

- Expertise in knowledge management processes - Strong analytical and review skills - Ability to recommend and implement updates to KBAs - Familiarity with ITSM tools and documentation standards   Basic Qualifications: - Minimum 4 years of work experience - Ability to obtain Public Trust   Preferred Qualifications:  - Bachelor's degree   Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $61,668 - $128,476. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.