Field Service Technician

In this role, you will primarily be working on Chemineer Mixers and Moyno progressive cavity pumps. We also get involved with industrial equipment that may not be a direct product line so diverse mechanical knowledge is a plus.

PRIMARY RESPONSIBILITIES

• Maintain direct contact with customers to address service-related needs post-sale.
• Travel to customer locations or well sites for equipment repair, commissioning, and servicing.
• Assist with training, testing, and assembly of equipment as needed.
• Ensure timely and effective resolution of customer service requests.
• Maintain accurate service records and reports.
• Provide technical support and guidance to customers.
• Completes daily timesheet of hours worked.
• Provide training to other NOV personnel on systems and equipment as needed.
• Communicate field failures and feedback reports to the appropriate departments.
• Complete and submit field service documentation and daily reporting in a timely manner.
• Uphold company standards for safety and quality in all service activities.
• Help maintain the facility, ensuring it is clean and welcoming for customers.
• Promote a positive and professional image of the company through the upkeep of the facility.
• Follows all PPE requirements guidelines and maintain a clean and safe work environment.
• Comply with all NOV Company and HSE policies and procedures.
• Perform other work-related tasks as assigned.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High school diploma or equivalent; Industrial trade certifications preferred. i.e., Forklift certification, rigging, welding, etc.
• 3 years minimum or more of field service experience.
• 5+ years mechanical experience preferred.
• Knowledge of industrial equipment.
• Knowledge on how to properly install equipment and components.

JOB REQUIREMENTS

• Ability to pass a drug screen & background check.
• Valid Driver’s license required.
• Typically, travel is limited to Monday – Friday, however availability for weekend work and travel is required.
• Travel is primarily domestic with possibility of international travel although rare.
• Computer proficiency is required – Microsoft office, dynamics, excel abilities are preferred.
• Must be able to understand and read mechanical plans, drawings, and site layouts.
• Ability to work independently and as part of a team.
• Ability to multitask in fast paced environment.
• Ability to adapt and be cross-trained to learn all job duties.
• Superior interpersonal and communication skills.
• Ability to interact effectively with customer and contractor personnel.
• Work in harsh environments including rain, snow, heat, and at certain heights.

COMPETITIVE BENEFITS (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $125 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.