Sr. Client Success Manager

Our Story

Building a new company in the recession of 2007 was no ordinary task. Yet with passion and foresight, we charted our course, helping to transform the way consumers engage with their phones.

Over the last 17 years, InMobi has built a global Advertising Platform that powers our customers’ growth by helping them engage their audiences and drive real connections.

InMobi has also built a second unicorn, Glance, which is advancing digital consumption and creating a new wave of disruption. Present on 400M devices across India, SEA, Japan and the US – Glance is one of the largest content platforms globally with~200M daily active users.

The InMobi Story  

We like big challenges. Building a new company in 2007 was no ordinary task. As the recession hit, the iPhone was born and launched a revolution. Mobile advertising wasn’t yet a thing, other than SMS, and venture capital funding was hard to come by for four guys in India.  

Yet with passion, foresight, and conviction – InMobi charted its own course, helping to transform the way consumers engage with their phones and create today's booming app economy wherein consumers now spend 4.2 hours per day.  

After fifteen years of innovation, our end-to-end advertising software platform, connected content and commerce experiences have formed a powerful engine for growth that activates audiences, drives real connections, and diversifies revenue for companies around the world.  

Our global organization of InMobians are excited to continue discovering and developing impactful technologies that will continue to transform people, businesses, and society across different advertising ecosystems. 

Overview:

This role will be part of our brand demand team working with leading agencies and advertisers in the Americas region . Reporting to the Manager, Client Success, this role is responsible for driving customer success and co-owning revenue growth with our sales team. The Client Success Team is expected to have the deepest knowledge of our customers, their needs, and opportunities to grow the business by identifying intersections between their challenges and our solutions. You are the voice of the customer providing a clear customer-first perspective when collaborating with internal teams. 

Our culture is our true north, enabling us to think big, solve complex challenges and grow with new opportunities. InMobians are passionate and driven, creative and fun-loving, take ownership and are results focused. Your work is visible, and you have an opportunity to make a real impact on a large organization. You will work with a very capable and ambitious peer group, who will welcome you with open heart and will go extra mile to make you successful. We believe that learning is a lifelong commitment, so we invest significantly in your development using internal and external resources.   

The impact you’ll make:  

• Directly responsible for managing and growing strong client relationships. This includes quarterly account retention and growth plans, revenue, and margin management, up-selling and cross-selling. 
• Drive end to end solution management for campaigns (pre-sales media planning, client onboarding, campaign delivery, optimizations, and post-campaign deliverables). 
• Be responsible for advertiser/agency RFPs to ensure clear, consistent, and comprehensive communication of our solutions and capabilities are put forth.  
• Lead campaign analysis and review; provide consultative guidance to clients during weekly, bi-weekly discussions and quarterly business reviews. 
• Co-own account long-term strategy with sales team to reach revenue targets by offering proactive and data-driven decisions.  
• Collaborate closely with cross-functional teams (product, revenue strategy, TAM, product marketing, ad operations, creative, insights, agency development, demand partner teams) to ensure successful campaign execution and troubleshoot client issues.  
• Work with the technical account management team and Ops team to troubleshoot campaign issues and liase with third party partners like DSPs, DMPs, Measurement vendors etc. 
• Collect marketplace feedback and insights to guide our strategy and offerings.  

The experience you’ll need:  

• 4+ years overall client success management experience, with