Director, Global Compliance

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

This role will provide strategic oversight, program development, and team leadership to oversee PayPal’s compliance with programs such as consumer protection, complaints and incident management.

Job Description:

What you need to know about this role

This role will serve as a compliance leader responsible for second line compliance program development and execution for the Consumer Protection, Complaints, and Compliance Incident Management programs within the Fair and Responsible Practices organization . The role provides strategic direction, program oversight, and team leadership to ensure compliance with consumer protection regulations, including UDAAP and Accessibility guidelines.

This position requires an experienced compliance professional who can navigate complex compliance and business landscapes and lead initiatives that align with our organizational goals.

In your day-to-day role you will:

• Foster close relationships across cross functional stakeholders and work collaboratively to enable compliant and customer centric solutions and experiences.
• Define compliance requirements and ensure they are integrated in product development lifecycle and roadmaps.
• Provide subject matter expertise regarding identifying, assessing, prioritizing, and managing compliance risk including issue and incident management oversight, risk assessment, reg change management and complaints monitoring.
• Partner with the business to understand their needs and assist in identifying and developing process and control improvements.
• Collaborate with team members in the identification and assessment of compliance risks associated with new products and services.
• Identify and influence action across potential areas of increased compliance risk, propose solutions to resolve issues, and provide guidance for future avoidance of similar issues.
• Provide regular updates on emerging risks, trends and regulatory changes impacting their products, services, and markets and input into the development of risk and compliance reviews.​

What you bring:

• Experience in Compliance for financial services, banking, or payment systems, in supporting business partners through the various stages of product/process development, from ideation to launch.  

• Excellent ability to analyze risks in complex business processes and recommend requirements and controls to mitigate those risks. 

• Demonstrated ability to build and maintain relationships with key stakeho