Director, Value Stream Coach

Job Posting End Date: May 14

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

The Director of Transformation Acceleration Office (TAO), also referred to as a Value Stream (VS) Coach is accountable for driving complex, strategic, cross-functional transformation disciplined portfolio governance with embedded Value Stream (VS) team enablement practices, fostering high-performing team behaviors, and delivering measurable results. This role focuses on developing and embedding F2B transformation practices, cultivating team effectiveness, and ensuring consistent delivery aligned to enterprise strategy.

The VS Coach partners closely with VS teams and leadership to translate strategic priorities into actionable execution, champion cultural behaviors, and scale learnings across the enterprise. The Coach plays a critical role in sustaining transformation momentum and establishing a collaborative, outcome-driven environment.

Principal Duties and Responsibilities

• Guide VS teams in applying F2B best practices, tools, and governance frameworks.
• Deliver enablement sessions, workshops, and hands-on coaching to embed new ways of working.
• Develop manager and front-line skills to identify and implement improvement opportunities.
• Drive adoption of F2B best practices across value streams.
• Research, analyze, and synthesize business insights to support problem-solving and strategy development.
• Continually evaluate and learn new tools and approaches to improve coaching effectiveness and TAO impact.
• Understand the business need; educate and influence leaders on how to enable and implement desired changes to achieve transformation goals
• Develop implementation plans and partner with teams to ensure successful execution aligned to OKRs and enterprise strategy.
• Champion a cultural shift toward customer-centricity, operational excellence, and value realization.
• Support teams in translating business priorities into clear problem statements and measurable value hypotheses.
• Facilitate retrospectives and learning cycles to embed continuous improvement and scale learnings.
• Balance short-term delivery needs with long-term transformation goals.
• Establish collaborative partnerships with business leaders, project managers, and subject matter experts to surface dependencies and resource needs.
• Coordinate with specialized resources (CX, Data, Technology, Risk/Compliance) to bring in needed expertise.
• Support structured reporting and transparency to inform leadership decision-making.
• Promote knowledge sharing and reuse of successful practices across value streams.
• Champion cultural behaviors such as empowerment, accountability, and collaboration.
• Model openness to feedback and foster an environment of continuous learning.
• Partner with change management and communications teams to support adoption of new practices.
• Perform other duties as assigned to support the evolving needs of the transformation program.

Job Specifications

• Bachelor’s degree required; Master’s degree preferred.
• 10+ years of business experience; financial services or insurance preferred
• 5–8 years of experience in consulting, transformation programs