Human Services Technician – Department of Disability and Aging Services – Human Services Agency (2904) (X00088)

Company Description

Exam Type: CBT – This is a Citywide Exam

• Application Opening: December 16, 2024
• Application Deadline: December 30, 2024
• Compensation: $75,556 - $91,806 Yearly https://careers.sf.gov/classifications/?classCode=2904&setId=COMMN
• List ID:  CBT – 2904 – X00088; REF47816B

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS) and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

OUR COMMITMENT TO RACIAL EQUITY

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Job Description

Under direction, the 2904 Human Services Technician performs a variety of duties to assist professionals in HSA's Department of Disability and Aging Services (DAS). The Human Services Technician may work in DAS's In Home Support Services (IHSS) program or its Adult Protective Services (APS) program.

ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

Adult Protective Services Essential Duties

1. Assists Protective Services Worker by transporting clients to and from medical, legal, financial, social services appointments, other miscellaneous appointments, or stores both inside and outside of San Francisco.
2. Observes and provides standby assistance for heavy cleaning or other services and provides directions to ensure accuracy. 
3. Obtains and delivers various items such as food and/or other household items as requested by the client.
4. Makes routine home visits to observe, record, and report on client living conditions, ensuring client safety and wellbeing in their home.
5. Reports abuse/neglect to Protective Service Workers/Social Workers when client abuse/neglect is witnessed and/or if the client reports abuse/neglect.
6. Reserves City vehicles from the car desk and drives City vehicles. Informs the car desk of any car malfunctions or maintenance issues.
7. Attends job-related training to learn about issues that affect clients (i.e. elderly or dependent adults, Veterans).
8. Cleans and disinfects items used to transport or assist clients.
9. Assists clients with the completion of forms or applications.
10. Pick up and deliver documents as needed.
11. Maintain confidentiality and case records related to client information.
12. Processes special payment and required documentation in a timely fashion.

In Home Supportive Services Essential Duties:

1. Reviews individual providers’ timesheets before payroll processing to ensure accuracy, makes corrections when timesheet violations occur, and answers related timesheet questions.
2. Promotes individual providers’ use of the Electronic Service Portal and Telephonic Timesheet System – systems used to complete and submit their timesheets.
3. Trains individual providers on how to fill out their timesheet.
4. Addresses and resolves I-Tasks/CMIPS task assignments.