Sr. Manager, Strategy Operations

Center 1 (19052), United States of America, McLean, Virginia

Sr. Manager, Strategy Operations

Founded by former strategy consultants, Capital One is a strategy-driven company.  The Corporate Strategy group engages on a targeted set of ultra-high impact issues that drive the direction and performance of the company.  Projects focus primarily on developing enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through.
 

This Strategy Operations role has the exciting opportunity to scale the People Operations for our growing Strategy organization.  We’re on a mission to create and deliver enduring systems to attract and develop great talent to the Corporate Strategy team and the broader Enterprise.  
 

Responsibilities:  

In this role, you will build and lead the innovative design and implementation of processes to attract and develop talent, including project staffing and overall career support for junior-level talent. You will work on a cross-functional team partnering closely with Strategy leadership, HR, and the Head of Strategy Operations. Responsibilities include: 

• Managing consultant staffing processes in partnership with group leadership to strategically design consulting project teams that deliver high business impact and best-in-class associate development outcomes

• Collaborating with group leadership and with teams throughout the Capital One Enterprise to facilitate short-term rotation opportunities for Strategy associates 

• Counseling consulting associates on full career trajectory – from on-boarding, to learning and development, to career growth and advancement

• Creating, in partnership with Strategy HR Business Partners, an enduring process to manage talent mobility

• Working with HR to own continuous feedback process and reviews, ensuring that all associates have clarity on their career development 

• Developing and implementing talent management systems and processes that meet the long term development needs of the associates and the business

• Forecasting talent and hiring needs via headcount modeling

• Supporting general operations of the Corporate Strategy group as a member of an interdisciplinary team that oversees a range of functions, including communications, events, planning, special projects, etc.   
   

The skills you bring:

• Strategic and analytic orientation: A proven track record of problem solving based on analytics. Conceptual thinking skills must be complemented by experience with data-backed decision making

• Proven ability to build strong, trusting relationships with associates at all levels. Ability to influence executives to partner in driving our strategic talent agenda

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Strong facilitation, negotiation and mediation skills; ability to drive to consensus

• Strong business judgment, influencing skills, leadership and integrity

• Strong project management and organizational skills. Meticulous attention to detail

• Highly motivated, self-starter that can work autonomously and can independently take initiative within ambiguous situations

• Passion for coaching and developing a highly-engaged, diverse team of associates

• Ability to indirectly lead moderate to large cross-functional teams to drive complex projects and programs by providing strategic direction

• Proven ability to handle highly sensitive issues with discretion

• Clear results orientation: display an intense focus on achieving both short and long-term goals; should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast-paced, entrepreneurial and highly dynamic environment, particularly experience working with and on project-based teams; Previous consulting experience is a plus
   

Basic Qualifications:

• Bachelor’s Degree

• 3+ years of experience working with qualitative and quantitative data

• 3+ years of experience in project or process management

• 5+ years of client-facing experience, consulting experience OR a combination
   

Preferred Qualifications:

• 5+ years of experience in professional development

• 5+ years of experience in Human Resources or Human Capital Consulting

• Professional Human Resources Certification or Senio