Director, Operations and Infrastructure

Department
 

Booth Information Technology

About the Department
 

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 56,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment.

For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary
 

The Director, Operations and Infrastructure for the University of Chicago Booth School of Business (Chicago Booth) Information Technology Department is primarily responsible for building and maintaining a reliable and high performance infrastructure. This person will provide technical leadership and strategic vision for all aspects of the School’s data center, systems, storage and email for the four Chicago Booth campuses (Hyde Park, Chicago downtown, London and Hong Kong). This role is responsible for a team of four systems administrators. Chicago Booth requires high availability and high reliability in a 24/7 operation.

Responsibilities

• Plans, directs and manages the operation of Booth’s systems and network infrastructure. This includes numerous hosted Windows and Linux departmental servers, application servers, database servers, file and print servers, backup services, email servers and gateways, DNS, DHCP, and Active Directory.
• Manages and maintains the enterprise storage and storage area network (SAN) environment including troubleshooting, performance planning, capacity, and continuity planning.
• Leads in the planning, design, documentation and implementation of new systems, storage and virtualization technology.
• Maintains the enterprise virtualization environment (VMware), including troubleshooting, performance monitoring and optimization, capacity, high availability and continuity planning.
• Maintains various cloud environments in platforms such as AWS, Azure, and Google Cloud Services
• Maintains SaaS offerings to include Office 365 and Google Workspace instances.
• Works with Director Applications Development to manage and maintain development, test, staging, and production environments.
• Maintains Booth's Disaster Recovery infrastructure and documentation, ensuring systems and applications are adequately protected according to their SLAs.  Schedule, run and report on bi-annual Disaster Recovery tests.
• Works with Information Security Architect to maintain continuous risk assessments, reviews of critical systems, identify threats, and produce operational policies/procedures documentation.
• Uses the ITIL (IT Infrastructure Library) best-practice framework to enhance processes and procedures for delivering high quality services that are aligned with business needs and objectives.
• Manages and oversees the planning, design, implementation and documentation of all new infrastructure projects and upgrades to existing infrastructure.
• Provides regular project status updates on schedule, budget, and deliverables in Project Portfolio Management (PPM) meetings.
• Works with the CIO and peers to develop standards and operational procedures that support current and future operational needs.
• Collaborates with other IT directors to establish well-defined processes and agreed upon schedules for projects and school-wide initiatives.
• Maintains and improves departmental metrics and uptime statistics.
• Ensures timely resolution of service incidents and completion of service requests.
• Ensures compliance with Booth IT Change Manageme