Senior Manager, Patient Access Reimbursement Central (PARC) Product

Career Category

Information Systems

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Senior Manager, Patient Access Reimbursement Central (PARC) Product

What you will do

Let’s do this. Let’s change the world. In this vital role you will work closely with the US Rare Disease Patient Access & Reimbursement business team to deliver innovative technology services and solutions that align with Amgen’s corporate strategies and goals for customer support services.

This position is critical to Amgen’s mission of enhancing programs like Patient Support Programs (PSPs) by advancing the use of Salesforce as the foundational platform. As a key leader, you will drive the transformation from a traditional project-based approach to a modern, product-led framework. You will act as a strategic bridge between Amgen’s Salesforce platform team and IT implementation teams, enabling adoption, alignment, and implementation of technical products and platforms to meet business needs.

Key Responsibilities will include:

• Contribute to product’s vision while guiding and articulating program/project strategies on enabling technologies
• Drive the creation of application and technical design standards which leverage best practices and effectively integrate Salesforce into Amgen’s infrastructure
• Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution.
• Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions.
• Develop, mature and lead SAFe Agile Product teams that deliver operational excellence measured by Business (Patient Access) and DTI (SAFe) KPIs
• Consistent org-wide (USBO DTI) leadership engagement as needed to drive DTI growth and maturity priorities. Ad hoc assignments will extend across GCO DTI
• Product Management for PARC Product Team squads of 5-11 members each
• Customer-facing to Executive Directors in the US Rare Disease Patient Access function and their respective leadership teams
• Benchmark Product and related Portfolio capabilities with external technology scanning and thought leader/SME engagement, and provide key inputs to Product teams
• Partner with cross-functional DTI Engineering Teams to drive continuous innovation and fail-fast experimentation with Generative/Predictive AI, advanced Machine Learning, and automation capabilities
• Manage TCO and budgets in line with Business and Finance’s operating expense guidelines

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The technical product professional we seek is a leader with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Information Systems experience

Or

Master’s degree and 6 years of Information Systems experience

Or

Bachelor’s degree and 8 years of Information Systems experience

Or

Associate’s degree and 10 years of Information Systems experience

Or

High school diploma / GED and 12 years of Information Systems experience

In addition to meeting at least one of the above requirements, you must have a minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources. Your managerial experience may run concurrently with the required technical experience referenced above

Preferred Qualifications:

• Experience in leading technical Feature and DevOps teams in enterprise-class CRM system used for driving patient support programs.
• Good communication skills to work across and up the organization to influence, negotiate, and handle partner concerns across disparate sets of cross-functional partners
• Demonstrable interpersonal and conflict management experi