Level 3 Helpdesk / M365 System Administrator

Description

Ignite Team Partners manages several skilled nursing facilities, ensuring top-notch care and services. We are committed to providing an exceptional work environment that fosters growth and professional development.

Location: Park Ridge, IL Note: This position supports facilities across six different states.

What We Offer:

- Competitive salary and benefits package.

- Opportunities for professional development and career advancement.

- A supportive and collaborative work environment.

- The chance to make a meaningful impact in the healthcare industry.

Responsibilities:

- Provide Level 3 support for helpdesk inquiries and technical issues.

- Administer and manage Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and OneDrive.

- Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity.

- Assist in the deployment, configuration, and maintenance of IT systems and infrastructure.

- Monitor system performance, security, and backup processes to ensure optimal operation.

- Collaborate with other IT team members and departments to improve and streamline IT processes.

- Document technical procedures and create user guides for common issues and solutions.

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience

Requirements

Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or related field.

- Minimum of 3-5 years of experience in a helpdesk or IT support role.

- Proficiency in Microsoft 365 administration and support.

- Strong understanding of Windows Server, Active Directory, and networking concepts.

- Strong understanding of Cybersecurity and Network Hardening as well as Crowdstrike integration for endpoints.

- Familiarity with Unifi Networks, Service Desk Plus, JAMF MDM.

- Excellent problem-solving skills and ability to work independently.

- Strong communication skills and ability to work well in a team environment.

- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+) are a plus.