Facilities - Operations Systems Analyst

Job Description

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy. Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world. The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally. 

The Role

We are seeking a Facilities Operations Systems Analyst to support the Facilities organization through the standardization, optimization, and ongoing management of facilities-related systems, data, and operational processes. This role will analyze workflows, develop standardized documentation, support system configuration and integration, and act as a central resource to ensure consistent, scalable, and secure facilities operations across the portfolio. The role owns facilities-related data and tools, supports space and occupancy analytics, and partners closely with Facilities, HR, Operations, Technology, and external vendors to improve visibility, consistency, compliance, and operational effectiveness. The ideal candidate brings 2–4 years of experience in operations analysis, systems administration, or facilities analytics; strong Excel and reporting skills; comfort working with imperfect or fragmented data and processes; and an interest in how systems, documentation, and process design enable effective workplace operations.

Responsibilities

Facilities Systems, Process & Data Management

• Manage and administer facilities-related software systems (e.g., space management, workplace, asset, or ticketing tools), including configuration, testing, deployment, and ongoing optimization

• Analyze existing business processes and system workflows to identify inefficiencies, data gaps, and opportunities for standardization

• Oversee facilities data quality, governance, and documentation, including validation, remediation, and alignment across multiple systems and stakeholders

• Ensure facilities systems adhere to organizational security, compliance, and documentation standards to support internal audits and controls

• Partner with Technology and vendors to support system integrations, upgrades, and enhancements that improve data consistency and reporting

Space Planning & Occupancy Analytics

• Own facilities-related data including seat supply and demand, space utilization, occupancy metrics, and related assumptions across the portfolio

• Develop and maintain Excel-based models, trackers, and dashboards to support capacity planning, scenario analysis, and decision-making

• Collaborate with HR and data analytics partners to align headcount, workforce planning, and facilities data inputs

• Support the evolution of facilities analytics into scalable reporting solutions (e.g., Power BI), ensuring standardized definitions and data integrity

Process Standardization, Documentation & Training

• Review current, fragmented workflows and evaluate them against organizational goals to identify bottlenecks and risks

• Develop, document, and maintain standardized operating procedures (SOPs), process maps, work instructions, and policies to ensure consistency across teams and regions

• Create and maintain system documentation, user manuals, training guides, and reference materials to support standardized practices

• Provide training and ongoing support to users on facilities systems, tools, and standardized workflows

• Act as a central point of reference for facilitie