Support Project Coordinator - Amazon

The Northwest Center @ Amazon team operates in a fast-paced and demanding corporate environment where we provide professional 5-star customer service across several program divisions. The Support Project Coordinator is a unique role that falls within the Cresa Customer Experience team, and provides support for the North America Move, Launch and Workplace Manager programs in partnership with Northwest Center. This role reports to the Assistant Program Manager of the NWC Move Ambassador team.   

A successful candidate will have the ability to work independently from NWC leadership as well as clearly communicate with vendor partners and project stakeholders when required. This role requires exceptional customer service, teamwork, time management, and attention to detail in order to ensure client satisfaction. You will need to be comfortable with ambiguity and variability as this role supports multiple organizations requiring the ability to uphold their individual expectations and policies.        

Schedule: 8 hours daily, Monday - Friday between 7:30AM - 6PM. Must be able to work a flexible schedule during hours of operation for weekdays and some availability over the weekend as needed.
Starting Hourly Wage: $29.31 per hour | Full Hourly Range: $29.31 - $37.59 per hour
Location: Arlington, VA & DMV Area

What we can offer:         

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

Check out the entire list of benefits Northwest Center has to offer:

https://nwcbenefits.hrbenefits.net/  

• Serve as the initial point of contact for and help facilitate the coordination of customer submitted requests.
• Work collaboratively with a dispersed team as well as both internal and external stakeholders to ensure amazing customer service.
  
• Coordinate with the customer and Cresa team to overcome obstacles by providing resources and solutions amidst ambiguity. 
  
• Utilize Smartsheet to maintain data accuracy, gather missing information, and create product orders.
  
• Use internal tools to understand deployment schedule and notify the customer of dates.
  
• Manage customer-facing inbox, directing questions to the appropriate party for resolution or responding to customer inquiries as needed. 
  
• Provide measurable and timely response to customer and vendor inquiries, work requests, and concerns.
  
• Assist vendor partners with program initiatives, process and procedure updates.
  
• Model professionalism and company values.
  
• Contribute to team development including providing job training, shadowing and mentorship to new employees.
  
• Assist with new tasks, processes, or projects as needed to support evolving team requirements and asks from Amazon partners, is not change adverse and demonstrates adaptability as business needs develop and shift. 
  

About You       

• High School Diploma or GED required. Associate or Bachelor’s degree preferred
• 2-year customer service, real estate/facilities, or administrative support experience
• Working knowledge with Microsoft Windows, Excel, Adobe and Outlook e-mail
• Excellent customer service skills and the ability to multi-task in a fast-paced environment.
• Ability t