Business Development - Administrative Coordinator - Remote

Overview

Company Summary

If you are searching for a fulfilling place to develop your career and an opportunity to make a difference in helping others, then keep reading on. Here at AAC, we have a progressive culture; we listen to your ideas, value a work/life balance, invest in education, and we foster trust and respect for all individuals. Our exceptional comp and strong benefits include company matching 401K, medical, dental, vision and life insurance. We are looking for our future leaders, who are not only going to fill the qualifications for this job description, but who are going to exceed expectations. Be a part of a team whose mission is to provide quality, compassionate, and innovative care to adults struggling with addiction and co-occurring mental health disorders. Our purpose and passion are to empower patients, their families, and our communities by helping individuals achieve recovery and optimal wellness of the mind, body, and spirit.

Responsibilities

Position Summary

The Administrative Coordinator supports the operational and strategic goals of the Business Development (BD) team by serving as a liaison between AAC’s internal departments, referral sources, call center, and treatment facilities.

 

Reporting to the VP, Business Development, this role combines administrative coordination, communication oversight, and project support to help streamline workflows, optimize patient and referent experiences, and ensure high-quality business development outcomes. The ideal candidate is organized, proactive, and committed to service excellence.

 

Job Duties

Cross-Functional Coordination & Communication

• Serve as the point of contact between Business Development, call center teams, and facility operations.
• Facilitate clear and timely communication across departments to resolve inquiries and coordinate service delivery.
• Participate in internal meetings and follow up on action items assigned by BD leadership.
• Monitor and communicate facility changes, programming updates, and capacity information to the BD team.

 

Referral & Admission Support

• Monitor pending admissions, flag potential barriers, and assist in expediting referral processing in alignment with protocol.
• Ensure completion of necessary documentation and release forms at time of admission, as directed by BD.
• Track patient progress and collaborate with facility and BD staff to support step-down planning, extensions of stay, and referent communications.
• Assist in managing relationships with external referents, families, and potential clients with concierge-level service.

Reporting, Technology & CRM Administration

• Utilize Salesforce and other AAC systems to track leads, document outreach activities, and generate reports.
• Compile facility and team performance metrics in standardized formats (weekly/monthly), ensuring data accuracy and visibility.
• Coordinate with the VP of BD to support reporting needs for leadership, presentations, and business planning.
• Maintain digital files and shared resources (marketing materials, project timelines, contact lists, etc.).

Business Development Operations & Event Logistics

• Manage the scheduling and logistics of team meetings, conferences, events, and facility tours.
• Support inventory and distribution of branded materials and marketing collateral.
• Assist with planning and logistics for BD events and strategic initiatives in assigned markets.
• Ensure adherence to budget, expense policies, and timely submission of expense reports through Expensify.

Relationship Management & Client Experience

• Help build relationships with new and existing community partners by supporting reciprocity, touchpoints, and protocol adherence.
• Identify opportunities to enhance the patient and referent experience, especially during admission, treatment, and discharge processes.
• Participate in interventions and rapport-building efforts to reduce AMA discharges and support continuity of care.
• Represent AAC with professionalism and service excellence in all interactions.

Qualifications

Qualifications

Experience & Industry Knowledge

• Minimum of 3 - 5 years of relevant experience in healthcare administration, business development, or behavioral health operations, preferably in a fast-paced, client- or referral-driven environment.
• Strong understanding of behavioral health, levels of care, and best practices for treating substance use and co-occurring disorders.
• Familiarity with sales operations, cli