Director, Business Operations

About the Director, Business Operations at Headspace:

Headspace is seeking an exceptional Business Operations partner to join our team and help support our rapidly growing business. In this fast-paced and dynamic leadership role, this individual will play a crucial part in transforming the business and leading strategic initiatives to drive operational efficiency, streamline processes, and enhance overall business performance. This individual will work on critical projects that will drive tangible results in our business. This role will help develop data-driven insights and partners closely with the B2B business and cross functional leadership teams to execute our vision of improving the health and happiness of the world. This role will also oversee 2 individuals that will support the Direct to Consumer (D2C) business and Operations and Care Services functions. Our ideal candidate is someone who is analytical, detail-oriented, comfortable with ambiguity, and has the ability to work well with cross-functional teams.

What you will do:

• Stand up and build out a newly formed Business Operations function that will support the B2B and D2C businesses and Operations and Care Services functions.
• Be the direct support that provides strategic direction and leadership supporting the B2B commercial team and partnering with the B2B President directly.
• Collaborate closely with cross-functional teams to optimize processes and drive operational efficiency.
• Analyze data and metrics to identify trends, opportunities, and potential areas for improvement.
• Develop and implement initiatives to streamline operations, enhance productivity, and achieve business objectives.
• Serve as a key liaison between the business operations team and other departments, ensuring alignment and effective communication.
• Monitor performance metrics and KPIs, and develop actionable insights to drive business growth and success.
• Stay informed about industry trends, market dynamics, and competitor activities to inform strategic decision-making.
• Provide support and guidance to direct reports responsible for D2C and Operations and Care Services functions.
• Oversee a team of two individuals, providing guidance, mentorship, and fostering a culture of continuous improvement.

What you will bring:

Required Skills:

• Proven experience in business operations, with a track record of success in driving operational excellence and managing cross-functional teams.
• 8+ years proven experience preparing complex commercial and operational business analysis.
• 3+ years of people management experience.
• Strong analytical skills and proficiency in data analysis tools and techniques.
• Excellent leadership abilities, with a focus on mentorship, team development, and fostering a collaborative work environment.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strategic thinker with the ability to translate business objectives into actionable plans and initiatives.
• Detail-oriented and highly organized, with the ability to manage multiple priorities and deadlines.

Preferred Skills:

• Experience within Health benefits/ Virtual Health/ Mental Health/ Wellness industries.
• BS in Computer Science, Operations Management, Business Administration, or other business related field.
• MBA preferred.
• Experience in a consulting firm.
• Experience in both private and public companies.

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $140,040-$190,213.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassmen