Project Manager - Business Operations & Implementation

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

 

JOB SUMMARY: Apply principles, techniques and best practices in the planning, organizing and implementation of projects by preparing and managing project documentation, deliverables, milestones, resource management and schedules. Partner with Operations, IT, Customer Success, Growth teams to promote open lines of communication and adherence to the project management standards and processes.

 

JOB ROLES AND RESPONSIBILITIES:

1. Serve as Project Manager for the implementation of new and existing client requests and changes.

2. Initiate, plan, execute, control and close project activities.

3. Define and verify scope, develop project plans and timetables, and create roles and responsibilities matrix

4. Develop work plans for each subproject/department and prepare summary for management review.

5. Execute and maintain project plans; review, track, monitor and report on project status; identify, track and resolve issues by proposing viable solutions.

6. Calculate, mitigate and monitor risk, creating contingency plans and advising management, as appropriate.

7. Perform defect management

8. Establish and maintain working relationship with all departments, stakeholders and external customers involved with project.

9. Collaborate, coordinate, and communicate across disciplines and departments.

10. Ensure compliance with HIPAA regulations and requirements.

11. Demonstrate commitment to the Company's core values.

Please note due to the exposure of PHI sensitive data -- this role is considered to be a High Risk Role. Qualifications

JOB REQUIREMENTS (Education, Experience, and Training):

* Must have 3 to 5 years of experience in Project Management capacity preferably in a fast paced, rapidly changing business operations environment. Experience in a Project Management Organization preferred.

* Strong experience within Healthcare industry, understanding all major workflows associated with the healthcare claim processing, healthcare operations. Must have exposure to working with Third Party Admins (TPA), Brokers, Employers.
* Must have experience driving small to mid scale projects across Operations, IT, Customer Success, Growth teams, managing client implementations, client onboarding, vendor implementations and operational projects. 

* Knowledge of broad range modern, agile, project methodologies and best practices. Exposure to Jira, Confluence, Excel preferred.
* Communication (oral, written and listening), project management, analytic, organization, interpersonal, prioritization, multi-tasking, initiating, communication, planning and technical skills.
* Ability to develop and maintain collaborative and cooperative relationships throughout the organization

* Ability to facilitate teams and client relationships to satisfy needs and identify improvements.

* Ability to demonstrate commitment to excellent customer service and follow-through.

* Ability to manage multiple simultaneous projects including continuous evaluation and re-ordering of priorities as business needs dictate.

* Ability to effectively present information and respond to questions from internal and external customers.
* Ability to be flexible and creative in problem solving and identifying process improvements.
* Ability to anticipate business needs and think with a business owner mind-set.
* Ability to recognize and apply project management best practices to fit a variety of situations.
* Ability to adhere to corporate work ethic standards.

* Bachelor's Degree or equivalent 6 years experience. Project Management Professional (PM