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Humana is committed to delivering digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that grow satisfaction, engagement, and measurable value. Our Consumer Digital team is a diverse group focused on solving customer needs while ensuring strategic and operational goals.

We are looking for a Director of Business Intelligence to guide the strategic decisions supporting our Centerwell digital product teams. You will work with teams to deliver actionable insights and will manage both strategy and operational reporting in the transformation of digital experiences related to our retail pharmacy, primary care, and home health segments.

Analytics Strategy & Value

• Partner with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes

• Define KPIs and success metrics for analytics initiatives and track realized operational and financial value

• Collaborate across disciplines and domains to build alignment around outcomes

Analytics Portfolio Execution

• Manage the analytics backlog, prioritizing work based on strategic value, feasibility and product needs

• Design and lead an intake and prioritization process, establishing transparent criteria through team member collaboration and evolving the approach based on organizational needs

• Establish service level expectations and communications practices that keep team members informed about request status, timelines and prioritization rationale

• Translate analytical insights into clear, executive ready reports, projections, and presentations

Team & Stakeholder Management

• Develop a high-performing team, encouraging technical excellence, continuous learning and collaborative culture

• Strengthen shared services partnerships while introducing operating models, processes, and standards that enable company-wide impact

• Navigate organizational complexity and competing priorities with diplomacy, finding win-win solutions and making clear calls

• Translate technical concepts into business value propositions that resonate with executive and operational stakeholders

Use your skills to make an impact
 

Required Qualifications

• 10+ years of business intelligence experience with 7+ years focused on web analytics and customer onboarding

• 5 or more years of leadership experience

• Experience delivering insights around web analytics and customer engagement across digital channels supporting retail and/or clinical operations

• Strong understanding of measurement strategies around:

  • Shopping funnel performance supporting retail pharmacy operations

  • Experience with provider/clinical measurements strategy and outcomes

  • Feature Performance and Testing

  • Relationship between marketing activities and sales outcomes

  • Web tagging and digital activity monitoring

• Excellent communication skills with the ability to influence cross‑functional teams and present to senior leadership

• Experience working inside of Agile methodologies along side product, design, and engineering teams

• Experience leading teams using Adobe's Customer Journey Analytics platform and PowerBI

Preferred Qualifications

• MBA or graduate degree in a management field

• Experience in the healthcare of insurance industry

• Experience with retail pharmacy and provider operations

• Experience with Quantum Metrics Digital Analytics Platform

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requireme