Commercial Client Service Associate I

In a team environment supports job activities of Credit Analys and partner with assigned Relationship Managers (RMs) within specific business unit (Trust, Commercial, or Private Banking), assisting with the administration of client relationships. Provides administrative and/or analytical support, assisting with administrative functions to allow team members additional time for credit analysis duties. Provides professional service to internal clients by acting as a liaison with the Credit Analyst, Relationship Managers, and other departments.

In a team environment supports job activities of Credit Analys and partner with assigned Relationship Managers (RMs) within specific business unit (Trust, Commercial, or Private Banking), assisting with the administration of client relationships. Provides administrative and/or analytical support, assisting with administrative functions to allow team members additional time for credit analysis duties. Provides professional service to internal clients by acting as a liaison with the Credit Analyst, Relationship Managers, and other departments.

Essential Functions:

• This role will be primarily responsible for loan documentation, ordering loan documents, collecting financial statements, scrubbing files for audit information, and correcting findings as part of account set-up and maintenance.
• As applicable, prepare requests for new and renewal note and documentation packages as directed by officers, following through to closing until file is complete. May assist with or perform financial analysis as directed.
• Maintain activity/tracking files for each officer to ensure proper receipt of information required to maintain portfolios in a current status. (Items may include financial statements, borrowing base reports, deeds, etc.)
• Solve problems in a timely and accurate manner, handling urgent and confidential matters in a mature, professional manner to ensure continued goodwill.
• Provide RMs with prompt, timely, and accurate information as needed to support client relationships and the overall goals of the department and bank.
• May assist with ordering of appraisals, titles, UCC searches, flood determination requests and environmental risk due diligence.
• Other loan processing duties as assigned, to include assistance with credit analysis and underwriting under the direct supervision of Credit Analyst Team Lead.
• Assist with outside calls by preparing prospect letters, ordering pertinent background financial information, scheduling meetings, etc.
• Evaluate and route incoming mail. Read correspondence/memos directed to officers, handling those items of a routine nature independently.
• Supports the client relationship strategy by developing effective tactics in managing the relationship portfolio; coordinates daily workflow to ensure that current portfolios are in complete conformity with terms.
• Act as liaison between assigned business unit and other product areas of the bank.
• Work with accounting and other administrative computer systems for research, report generation, and check generation.
• May prepare inventory and/or disposition schedules of trust and estate property; reviews daily transaction sheets and makes adjustments when necessary.
• May be responsible for quarterly construction loan reports, loan fee reports, commercial loan/residential real estate loan documents, appraisal ordering, timely collection of fees, and tracking past due property taxes. Initial contact with clients required. May also close new or renewed loans, occasionally at the client’s place of business.
• Prepare applicable portions of Credit Authorizations on current clients for lending relationships. Provide transcription of comments, letters, memos, waivers and Credit Authorizations.
• Perform compliance and risk management duties as required or assigned.
• Regular, reliable attendance is required.

Qualifications:

• Strong knowledge of business unit’s functional areas, such as documentation and processing requirements within Trust administration, corporate lending, commercial/residential real estate lending, or private banking. Specific knowledge of various documentation (Deeds of Trust, Mortgages, Notes, Guarantees, etc) may also be required.
• Accurate keyboarding skills and extensive knowledge of business software programs, including word processing (Microsoft Word), spreadsheet (MS Excel) and database (Access) applications.
• Ability to prioritize work projects.
• Strong interpersonal skills to work collaboratively with diverse groups of people and in a team environment.
• Knowledge of bank products and services.

Compensation:

Commercial Client Service Associate I: $19.87 to $29.83