Business Manager, Operations (REF9750F)

Company Description

Multifamily Property Management

Job Description

The Business Manager of Operations plays a critical role within the regional property management team, tasked with ensuring compliance and operational excellence.  This role focuses solely on the efficiency of property operations such as occupancy management, property maintenance, financial oversight, and compliance with all legal requirements. The Business Manager will drive portfolio performance metrics, efficiency, and resident satisfaction alongside the Regional Property Manager, Community Director, and Leasing Manager.

• Property Name: BBCA - Corp
• 1200 Allison Drive, Vacaville, CA 95687, USA
• Full-Time
• Unit Count: 1
• Reliable transportation to and from work, possibly including off-site training locations, is required to fulfill job duties.

Pay: $70,000 / Year

DUTIES AND RESPONSIBILITIES

1. Occupancy Management:
   1. Address tenant concerns and complaints promptly
   2. Resident retention 
   3. Resident renewal workflow
   4. Tenant-based voucher management 
2. Property Maintenance:
   1. Oversee maintenance follow-up and resident satisfaction
3. Financial Management:
   1. Oversee all aspects of delinquency & collections
   2. Oversee move outs and ensuring compliance with jurisdictional law timeframes
   3. Track capital expenditures
   4. Oversee timely and efficient invoice processing which includes verifying a match between PO and invoice
   5. Manage vendor invoice receipts and processing
4. Compliance and Legal:
   1. Handle legal issues related to tenant disputes or lease violations
   2. Handle evictions and correspondence with attorneys while complying with jurisdiction and FPI SOP for move outs in designated region
5. Working Conditions:
   1. Work will primarily be in an office environment.
   2. Working environment may include but is not limited to reporting to properties (site inspections), remote/alternative training locations (conferences, hotels, air travel), etc.
6. Physical Demands: 
   1. Must be able to view computer screens, mobile devices, and other electronic equipment for extended periods of time where visual strain may result
   2. Must be able to operate a computer keyboard and/or mouse for extended periods of time where finger, hand, and wrist strain may result.
   3. Must be able to work proficiently and effectively under time constraints and deadlines where stress may result.
   4. Must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance (excluding personal luggage transported during travel, if applicable)
   5. May travel to attend training classes, business meetings, conduct site inspections, or to perform other business functions as required by this position.

Qualifications

Minimum Requirements:

• High school diploma or equivalent required; Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field preferred.​
• Minimum of 3 years of experience in multifamily property management, operations, or asset management.​
• Proficiency with property management software (e.g., Yardi, RealPage, MRI).
• Proficient in Microsoft Office Suite (Word, Excel), Google Apps (Gmail, Drive, Docs, Sheets), and internet browsing. 
• Strong knowledge of leasing, financial management, resident retention, and compliance requirements.​
• Excellent written and verbal communication skills with the ability to interact professionally with tenants, team members, and property owners.​
• Must be proficient in speaking, reading, and writing in English. Spanish is a plus.
• Ability to interpret and enforce contractual agreements with owners and vendors.​
• Due to the collaborative nature of this work, consistent attendance is essential for effective team performance.

Preferred Skills:

• Communication: The ability to clearly and effectively convey information, ideas, and expectations to diverse stakeholders, including operations leadership, team members, residents, vendors, and property owners. This includes professional written and verbal communication, and adapting messaging to different audiences.
• Emotional Intelligence: The ability to recognize, understand, and manage one’s own emotions while effectively navigating interpersonal relationships. This includes demonstrating empathy, adaptability, and self-awareness in interactions with residents, team members, vendors and owners.
• Organizational &