Sr Mgr, Product Portfolio Mgmt

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Sr. Manager of Accessibility Customer Relations & Communication will create a comprehensive approach to customer engagement, including optimizing what we have and creating a scalable & cohesive mechanism to support all customer questions/queries and ultimately ensure we pro-actively communicate all applicable Accessibility updates. In addition, this role will implement multiple new Accessibility feedback surveys to ensure we continue to improve on our relationships and are fully align on future prioritized Accessibility functionality/features. 

This leader will also create a holistic internal communication plan for our Sales/Solution partners to assist with expediting the successful completion of potential new/existing agreements. This will require a combination of optimizing our current Accessibility marketing materials and the creation of new comms to showcase our continued commitment to Accessibility. 

Ensuring we communicate and market our Accessibility progress "The Right Way" is critical, not only to the success and continued growth of Accessibility at ServiceNow, but ultimately, to ensure we optimize the competitive advantage that Accessibility can generate. 

Qualifications

• 10+ years of experience that includes Product and/or Technical Program Management
• Experience with working on Accessibility Initiatives in prior roles
• Ability to manage products that have a cross-functional impact
• Ability to create strong and collaborative relationships with customers and multiple team members across an organization
• History of managing highly impactful initiatives in addition to prioritizing and driving specific deliverables
• Having directly worked on Accessibility Initiatives in prior roles
• Experience working on and a passion to drive Accessibility forward
• Ability to thrive in a rapid growth, fast-paced environment
• Excellent communication skills at all levels of an organization and across all functions
• PMP, Six Sigma and/or Agile certifications are a plus 

For positions in California (outside of the Bay Area), we offer a base pay of $134,190 - $234,810, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,