Operations Lead - Service

About Us
J.J. Taylor Companies, Inc. is a third-generation family-owned company headquartered in Jupiter, FL. Founded in 1958, the company has expanded its businesses to become one of the largest beer distributors in the United States through J.J. Taylor Distributing Florida and a leader in Heavy Equipment space through National Equipment Dealers.
National Equipment Dealers, LLC (NED). is a large heavy equipment dealership headquartered in Lexington, NC with over 30 years of operations in equipment sales, rentals, and parts & service. NED operates 20+ locations in North Carolina, South Carolina, Georgia, Florida, and Texas. NED employees 400 salespeople, service technicians and corporate staff. NED represents Hyundai Construction Equipment, BELL Trucks, Yanmar, Sakai, Manitou and many other brands.

Position Summary
We are hiring an Operations Lead – Service to drive the strategic growth and operational transformation of NED’s service business. Reporting to the Executive Vice President of Operations, this role functions in a chief of staff capacity to the EVP of Service, with a focus on optimizing processes, enhancing customer experience, and aligning cross-functional initiatives to deliver service excellence.

Key Responsibilities
• Project Execution: Lead and manage strategic service projects from planning through execution, coordinating with cross-functional teams to set project milestones, meet timelines, and achieve objectives.
• Continuous Improvement: Assess current processes and propose optimizations to enhance operational efficiency, productivity, and employee engagement.
• Leadership Support: Act as a trusted advisor to the EVP of Service, partnering with senior leaders across service team, to facilitate efficient decision-making, manage key projects, and serve as a bridge across departments to ensure alignment on company-wide goals.
• Stakeholder Engagement: Facilitate key communications for the EVP of Service, representing his interests in cross-departmental discussions and external engagements as needed.
• Reporting and Analytics: Working with stakeholders, develop and maintain reporting frameworks to measure project performance, strategic initiative progress, and key performance indicators (KPIs) aligned with company and service goals.

Qualifications
• Bachelor’s degree in Business, Economics, Construction Management, or a related field.
• 2+ years of experience in management or customer experience consulting at a top-tier firm (e.g., Bain, BCG, McKinsey) or relevant corporate experience.
• Proven expertise in process improvement and project management.
• Deep understanding of service operations, including customer experience, upselling, and parts/service strategies.
• Strong data analysis and reporting capabilities.
• Excellent interpersonal, communication, and organizational skills.
• Based in or willing to relocate to Charlotte, NC.
• Willingness to travel to NED locations in TX, NC, SC, GA, and FL.

Why Join Us?
We offer a competitive benefits package for full-time employees (30+ hours/week), including:
• Medical Insurance: Multiple Cigna plan options with varying deductibles and employer HSA contributions.
• Dental & Vision: Coverage through Delta Dental and EyeMed.
• Supplemental Health Benefits: Including Accident, Critical Illness, and Hospital Indemnity insurance.
• Income Protection: Life, AD&D, and short-/long-term disability through New York Life.
• EAP: 24/7 support through Cigna’s Employee Assistance Program.
• Legal Assistance: Optional MetLife Legal Plan coverage.
• Competitive 401(k) Plan: Includes company matching to help you build long-term financial security.
• Tuition Reimbursement: Up to $5,250 per year available after one year of service to support your continued education and career advancement.
• Paid time off, career development support, and a collaborative work environment.

Apply today to become part of a dynamic team shaping the future of the heavy equipment industry.