Business Operations Partner

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a  more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

In this role, you will report directly to the Director, WW GTM Business Operations, and will be responsible for managing the program and operations in our Sales Operations team.  Your primary role will be to work cross-functionally to help facilitate the conversations and bring projects/initiatives to completion.

General (40%)

• Own production of agendas, meeting notes, scheduling key sessions, and collaborating and producing presentations
• Own building of organizational charts, distribution lists, and calendars of key initiatives to manage and support the business
• Work with cross-functional teams to collaborate, arrive at decisions and plans of action, and execute for (add departments)
• Coordinate large internal and external meetings.
• Plan team offsites, business reviews, etc.
• Book multi-city travel for the senior leadership team as requested
• Prepare extensive travel expense reports for the senior leadership team as requested
• Prepare monthly expense reports for senior leaders 

Programs (30%)

• Support the execution of the strategy and program development; coordination includes cross-functionally partnering with the practice leaders and their teams to ensure each implementation has consistency across scope, definition, work product, plan management, and ensuring projects are delivered within scope, quality, time, and cost requirements.
• Drive accountability through the matrixed program and project plans and frequent status updates and communications; expect to drive alignment across all GTM functions.
• Manage regularly scheduled, detailed, and accurate program and project plans with supporting metrics. 
• Communicate status updates on programmatic and project initiatives; understand the details to write these communications on behalf of management.  

Operations (20%)

• Ensure management of all GTM business operations. Business Operations include business support, back-office operations, internal systems, and process improvement across customer success, channels, marketing, products, etc. 
• Responsible for defining business processes, documenting and raising systems requirements, and deploying improvements, rollouts, and launches (globally and across theatres)  
• Continue to enhance and improve processes, methodology, governance, and tools within the business. 
• Partner with back-office organizations (i.e., ecosystem, legal, IT, HR, sales operations, and finance) to resolve issues, drive improvements, and prioritize enhancements 

Reporting and Dashboard Creation/Management (10%)

• Own reporting to track the cross-functional operating metrics against key goals, weekly status reports as well as the creation of all dashboards
• Work with all functions (marketing, support, product engineering, business development, and finance) to deliver comprehensive dashboards and reports necessary to run the business.

Qualifications

• Strong Business Acumen in a high growth technology company
• Experienced in providing EA and Executive level support for programs, projects, and coordination
• BS, BA degree preferred

Additional Information

The base salary range for this full-time position is $90,000 to $100,000 + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a m