Jobs and Careers

Capacity Planning-Lead Business Execution Consultant

West Des Moines, United Statesfull_timeVerifiedPosted 24 Oct 2025

About the role

About this role:

Wells Fargo is seeking a Capacity Planning-Lead Business Execution Consultant to be part of our Home Lending Servicing Capacity Planning Team.

This role will be responsible for consulting, researching, and evaluating moderately complex business intelligence and de-risking with a focus on Home Lending Servicing Operations teams. This individual must have the ability to perform moderately complex data analysis to solve for operational needs and strategic business initiatives.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
Review strategic approaches and effectiveness of support function and business performance
Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
Influence, guide and lead less experienced Strategy and Execution staff within the group

Required Qualifications:

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

5+ years’ of extensive analytical experience
5+ years’ experience Capacity Planning/Forecasting
5+ years of experience using advanced level of proficiency in MS Excel- working with large data sets, including ability to utilize VLOOKUPs, create pivot tables and graphs, and incorporate standard formulas and functions. Ability to think creatively to build out advanced Excel spreadsheets from scratch
5+ years of experience analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution
Prior Capacity Planning/Workforce Planning experience
Knowledge of workforce management, workforce operations, business analytics, forecasting system/tools and predictive modeling
Knowledge of call center statistics and technology
Experience in WFM tools, i.e. Aspect, eWFM, and/or NICE IEX
Strong communication skills with the ability to articulate complex material to a diverse audience
Proven ability to extract large complex data from SAS, SQL server, Tableau, Oracle, and/or Teradata databases
Experience with data visualization tools (SAS Visual Analytics, Power BI and/or Tableau)
Advanced problem solving and technical troubleshooting capabilities
Ability to take on a high level of responsibility, initiative, and accountability
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
Highly organized and detail-oriented, with the proven ability to handle multiple projects simultaneously, and prioritize effectively

Job Expectations:

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
This position offers a hybrid work schedule
Required locations listed
Relocation assistance is not available for this position

Posting Locations: