About the role
Have you ever thought about what it takes to detect and prevent fraud among hundreds of millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where millions of buyers and sellers can safely transact online? What kinds of processes and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr Capacity Planning Manager (volume forecasting and headcount/capacity planning domain) who will be responsible for building business forecasting models attributed by headcount plans and long-term capacity, developing strategies for service and location/network footprint and optimizing resource utilization/occupancy through innovative ideas, while consistently enabling Service Level delivery at >90%. This is your chance to make history. We value your passion to discover, invent & simplify, leverage AI in the planning models and deliver for a high performing organisation. Amazon hires the brightest minds, are you one of them? We believe passionately, that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. <br/><br/>Key job responsibilities<br/>This role will be responsible for analysing staffing needs, forecasting future requirements, and inspecting forecast patterns and injects, ensuring optimal workforce utilization and cost.<br/> <br/>The ideal candidate is expected to <br/>1. Operate with significant autonomy and discretion, influences internal & external teams. <br/>2. Candidate will possess leadership experience in i) strategic headcount planning framework and enabled teams to build task level capacity at the lowest grain of intervals/languages, ii) Opex budgeting, and iii) forecasting domain with an appetite to constantly engage through AI and improve the planning models. <br/>2. Build best in class mechanisms, thus, enable a high performing global team to not only innovate through AI but also drive high impact cost cutting initiatives. <br/>3. Partner with diverse stakeholders including Corporate Legal, HR, Finance, Recruitment, associated Planning teams, Expansions/GREF, Risk & Compliance, Product and Operations leaders to maintain a resilient and adaptable network, through projects both real-time and strategic, that supports and aligns with our org’s vision and growth<br/>4. Identify, track, and drive confidential change management projects and initiatives to align with our business growth strategies within a multiple regional scope<br/>5. Embody customer centricity, foster a culture of excellence in our operations, and work with minimal direction in a demanding and often ambiguous environment to grow the program globally<br/>6. Be capable to support and own tactical & strategic global planning decisions proactively, while enhancing seller experience, eliminating team friction and optimizing cost<br/>7. Dive deep into a range of problems and invest through GenAI driven situations that may require immediate intervention combined with a long term vision<br/>8. Possess intermediate to expert level knowledge, and is ready to inspect the new-age forecasting models (like machine learning driven models, regression, e-commerce & quick-commerce driver injected forecasts, etc.). <br/>9. Constantly raise the performance bar of the team and holding accountability with stakeholders, thus enabling strong cross-functional influence to drive change<br/> <br/> You are accountable to:<br/><br/>• Deliver on organization level Opex budget for the year/quarter/month<br/>• Build futuristic business models for seamless capacity planning through AI/ML architecture<br/>• Leading innovation to create agile HC planning/capacity models to meet the Service level standards according to Compliance and Seller/Customer Experience<br/>• Lead a team of Analysts and Program Managers and constantly manage performance to operate as a high performing team<br/><br/><br/><br/>As a Leader, you should:<br/><br/>• be managing a global team of Capacity Planners/Forecasters, and support worldwide network of business units, and operational centres<br/>• be able to provide regular coaching and feedback to direct reports to help grow functional skills and leadership capability, with support from stakeholders/operations' peers and Snr. leaders<br/>• demonstrate understanding of performance and sets a high leadership bar and effectively applies to hiring decisions.<br/>• understand and communicate the department’s vision to team members.<br/>• set clear expectations and builds robust launch plans for new team members.<br/>• understand team members’ engagement and motivation, works to retain top tier employees.<br/>• set objectives with team members that enable achievement of department and functional goals.<br/>• hold team members accountable for performance<br/>• assess behaviours and coaches direct reports on demonstrating Amazon’s Leadership Principles within their role.<br/>• identify and actively drives team changes, staffing and training needed to support capacity needs.<br/>• inspect and guide resource planning discussions.<br/><br/>A day in the life<br/>Strategic: <br/>• Lead long-term capacity planning initiatives <br/>• Drive AI/ML implementation in planning processes <br/>• Develop strategic partnerships across organization <br/>• Guide team on complex problem-solving<br/><br/>Operational: <br/>• Monitor real-time capacity utilization <br/>• Ensure data accuracy and model reliability <br/>• Manage escalations and critical issues <br/>• Drive continuous process improvement<br/><br/>People Management: <br/>• Mentor and develop team members <br/>• Build high-performing teams <br/>• Foster collaboration across functions <br/>• Maintain strong stakeholder relationships<br/><br/>Critical Skills Demonstrated Daily: <br/>• Strategic thinking and decision-making <br/>• Data analysis and interpretation <br/>• Leadership and team development <br/>• Stakeholder management <br/>• Crisis management and problem-solving <br/>• Technical expertise in planning tools <br/>• Executive communication<br/><br/>This schedule can vary based on business needs, with additional time spent on: <br/>• Quarterly planning sessions <br/>• Annual strategic planning <br/>• Technology implementation projects <br/>• Team building activities <br/>• Training and development <br/>• Crisis management when needed